Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-08-13T13:07:23+00:00

    I've tried this before and I don't see any activities while turned off. I've tried powercfg.exe /batteryreport as well which shows that on aug12 12:10am it was shutdown with 91% battery. Now on Aug13 8:58pm when it was turned on, it has drained to 77%. This is really bad.

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  2. Anonymous
    2017-08-09T04:46:47+00:00

    If that's the case, if you're within the U.S., you may bring your Surface Pro 4 to the nearest Microsoft physical store, and a store representative will help you further.

    To locate the nearest Microsoft Store near you, click here.

    Give us a post back if you need more help.

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  3. Anonymous
    2017-07-05T14:33:51+00:00

    I always use Start- shutdown...  When I had the SP keyboard I would test to see if the lights came on. ( they didn't)  I have been using the Brydge keyboard for last couple months.  How can I tell if there is a process still running?

    Thanks!

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