Surface Pro 4 battery drain while OFF

Anonymous
2017-07-05T14:02:24+00:00

I have a HUGE battery drain while power off (not hibernating)  at least 5-10 percent per day.   I windows updates done.   I used to think it was because of the keyboard being attached. but I have switched to a Brydge Keyboard.  Does anyone else have this issue or know how to fix?

Thanks!

Surface | Surface Pro | Power and battery

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Anonymous
2017-08-04T04:59:28+00:00

Thanks Victor_S

Another solution I've found is to shut down the computer the old way - regular shutdown instead of hybrid shutdown.

You can use this shortcut:

C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

  • shutdown.exe can execute the various sleed/hibernate commands, including the regular shutdown.
  • /s means "shutdown". If we shutdown the normal way, it is a hybrid shutdown (/hybrid)
  • /t 3 means after 3 seconds. If you skip this it's 30 seconds by default.
  • /c "Full shutdown" is a simple comment that will appear in various places as the reason for your shutdown.

Keep in mind it takes a little longer to shutdown this way, and it takes a little longer to start afterwards, but I think the computer doesn't keep some systems active, thus you should see almost no battery drain, even for prolonged times.

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Anonymous
2017-07-05T14:59:17+00:00

That is a good question because the screen will be off.  Before shutting down and all programs are closed, you can do a CTRL+ALT+DEL and select the task manager and look at the processes that are still running at that moment and you may find 'something' but doubtful.

The power sub-system could also have a defect causing that as well and not actually shutting off the machine when it is supposed to be off.

The task manager may give you a clue when all programs are shut down.  If you can't find anything listed, it is possible you may need to contact customer support to get the machine swapped out.

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  1. Anonymous
    2017-11-03T08:23:55+00:00

    Hi Giorgio,

    Thanks for sharing your sentiment with us. We are aware of some members getting the same issue with depleting battery while turned off.

    We're looking into this and reproduce the issue from our lab. This may take some time so your patience is very much appreciated.

    You may also help us resolve this issue by reaching out to our engineers using our Feedback Hub on your Surface. In order to submit new feedback, please follow these steps:

    1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.
    2. Navigate to Feedback in the left menu, then press + Add new feedback.
    3. Select the Suggestion, and share any details you think are relevant, and choose an appropriate category and subcategory.
    4. Once you’ve completed the form and monitoring, click Submit.

    Feel free to post back if you have other questions or concerns.

    Regards.

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  2. Anonymous
    2017-11-01T18:14:20+00:00

    I have the same battery drain on my sp4 (m3 version). I have tried all the fix but nothing solved the problem. I'm waiting for a fix. I hope that MS address the problem as soon as possible.

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  3. Anonymous
    2017-10-30T07:05:26+00:00

    I have the same problem, shut down my SP4 friday evening at 100 %, turned it on today (monday) morning with 35 % battery... This should be fixed - its an annoying problem!

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