Hi all, I'm going unsubscribe from this thread now. My parting advice is to formally complain to Microsoft.
Good luck.
K
Surface Pro 4 - External screen keeps turning on/off (black flickering)
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Anonymous
Hi there,
I just made a video of my recent problem: https://www.youtube.com/watch?v=Phi\_Yru77aM
You can see that when I'm using the built-in screen of my SP4 (i7, 16GB, 512GB) and only one 4K external screen (both at 60hz), this monitor keeps turning black on a random basis. All my drivers and firmware are up to date (Surface Dock and Surface). I even tried the last Intel Iris 540, same results. I tried another MDP to DP cable, same results. I tried another screen, same results. I tried different refresh rates, same results.
I bought this screen a month ago and I was working fine at the beginning. I strongly suspect an update or the fact that I tried to connect two 4K monitors at 60hz (and I would have damaged something in the process?).
If I deactivate the built-in screen, the problem goes away (something that I just found tonight).
Should I send the device in warranty or just wait for a software fix? The 4K experience is not there yet, I'm a bit disappointed I have to say.
Cheers,
D.
Surface | Surface Pro | Display and screen
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Anonymous
2018-02-26T10:43:32+00:00 -
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2018-02-26T10:34:25+00:00 That won't help anyone who wants to use in landscape mode.
> I have re-read the whole thread and noticed that no one has mentioned trying Portrait orientation for the Tablet
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Anonymous
2018-02-26T04:17:38+00:00 don't understand why the Monitor plays nice with my old Surface Pro 3 but not the Surface Pro 2017
If you are trying to use both monitors at the same time, it would mean the resolutions of the built-in monitors and the maximum resolution supported by each processor would be factors; so what are those details?
BTW I have re-read the whole thread and noticed that no one has mentioned trying Portrait orientation for the Tablet. FWIW that's what I use when I am not using Second Screen Only. As well as making me think that the combined resolutions somehow make more sense to me than side by side, especially with 3 screens in use, I wonder if there is any advantage is heat dissipation with this orientation.
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Anonymous
2018-02-26T02:25:19+00:00 Couldn’t agree more. Very disappointing. I’m not convinced it works with any 4K monitors, never mind all.
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Anonymous
2018-02-26T01:49:35+00:00 I have this issue as well with a samsung UE590. Switched otu cables and everything. I find it rather disappointing that this expensive device does not work with all 4K monitors.