surface book battery drain while shut down

Anonymous
2015-12-09T16:09:58+00:00

Split from this thread.

I have been noticing that when I shutdown my surface book, when I power it on the next day the battery has drained some. If I leave it off for a couple of days it will drain down from 100% to around 85% or lower.

I disabled fast startup... and then just decided to disable hibernation altogether. That didn't help.

I have windows hello disabled, but that shouldn't matter anyway since I'm shutting it down, not sleeping.

Some searching and I found a general windows 10 issue with the "Intel Management Engine Interface" driver. Some say that v11 can cause this issue. One solution that I have seen suggested is to go into device manager and in the power management tab for this device uncheck the option that allows windows to power it down to save power. I tried that and it didn't help.

Others have suggested downgrading the driver from v11 to v9 or v10, but I don't know where to get v9 or v10 of this driver that is compatible with the surface book. Anyone know if one of the downloads on Intel's site would be compatible?

So, has anyone else noticed this issue and know of a fix?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2015-12-21T13:40:41+00:00

    Also, just booted up my Surface Book having not used it for about a week to two weeks and the battery drained from around 80% to 25%. That is a bit disconcerting. I don't have any other piece of technology that does that while completely shutdown.

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  2. Anonymous
    2015-12-21T14:00:18+00:00

    Yeah same things happen to you I have it! I mean it's seems they won't help his on this! They extend the pried of fixing to January just to ignore us! I won't take anything from them ! They have no respect for is ! I paid $1800 for nothing !

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  3. Anonymous
    2015-12-21T17:18:40+00:00

    For what it's worth, I'm not surprised that they aren't giving us progress reports.  They can't know how long it will take to fix a bug, so they'd be reluctant to do anything that could be taken as a promise to fix it by a certain date.  But I am frustrated that they didn't just wait a few months to release the machine.  It's a great machine, but it clearly wasn't ready for release when they shipped it.

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  4. Anonymous
    2015-12-23T16:03:13+00:00

    This happens to me too.  I always do a shut down when done using the device because of all I have heard about the sleep problems.  I left it shut down in the basement after using about 40% total power and when I went down to get it about a day, day and half later the batteries were at 0%.

    I just want to add I have the i5/8GB/Dgpu.  This unit is about a week old, and is a replacement of my last unit.

    I have done all updates, I have not touched any power settings.

    My normal routine is to use it at night, I've used it every night since I bought it, and then in the morning put it on the charger.  I have not turned on in the AM to take note of any % drop, but I may now.

    Of more interest is that I had to replace my last one due to main battery at 0% and not charging.  I think I may have left it off charge for a few days at that time too, but didn't think anything of it.  

    Both batteries were at 0% this time but after a 2 hours or so last night were almost fully charged.

    I will pay more attention to shut down at night levels and morning levels.  I'll post my results.  

    If detaching works better I will try that as over the weekends it's highly likely I don't get it on a charger all the time.  I don't want to fear discharging a battery.

    I hope the Jan patches fix this.

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  5. Anonymous
    2015-12-23T16:23:26+00:00

    This happens to me too.  I always do a shut down when done using the device because of all I have heard about the sleep problems.  I left it shut down in the basement after using about 40% total power and when I went down to get it about a day, day and half later the batteries were at 0%.

    I'm very much looking forward to what the January update will do for battery life and in particular "sleep"..  I too power-down at night and definitely power down before putting mine in my commuter bag.  I've not experienced much more than normal battery drain of just a few percent while turned off.  

    I will admit though that I'm a very heavy user and this is my main computer.  It powers up in the morning as soon as I'm awake and it powers down just before I go to bed, seven days a week.  It will really be nice to have "sleep" work like it should and not to have to remember to always power-down.

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