surface book battery drain while shut down

Anonymous
2015-12-09T16:09:58+00:00

Split from this thread.

I have been noticing that when I shutdown my surface book, when I power it on the next day the battery has drained some. If I leave it off for a couple of days it will drain down from 100% to around 85% or lower.

I disabled fast startup... and then just decided to disable hibernation altogether. That didn't help.

I have windows hello disabled, but that shouldn't matter anyway since I'm shutting it down, not sleeping.

Some searching and I found a general windows 10 issue with the "Intel Management Engine Interface" driver. Some say that v11 can cause this issue. One solution that I have seen suggested is to go into device manager and in the power management tab for this device uncheck the option that allows windows to power it down to save power. I tried that and it didn't help.

Others have suggested downgrading the driver from v11 to v9 or v10, but I don't know where to get v9 or v10 of this driver that is compatible with the surface book. Anyone know if one of the downloads on Intel's site would be compatible?

So, has anyone else noticed this issue and know of a fix?

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

283 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-12-11T00:00:06+00:00

    I don't know how one would account for the huge difference, but I set my i7, 16GB, 512GB, for Hibernate yesterday and closed the lid last night to Hibernate.

    I should clarify that this is random behavior (as with reports of Sleep issues). Sometimes when I close the lid the Surface Book just doesn't quite make it into Sleep or Hibernate, so is not in a low power state.

    So I think there are actually 2 issues that are getting mixed up in this thread -

    1. Book randomly doesn't Hibernate or Sleep properly when you close the lid, and just sits there in a higher power state using up battery.
    2. Book Shuts down or Hibernates properly, but even when completely shut down still uses power (but a much smaller amount than Issue 1).

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-11T11:51:21+00:00

    Hey Gary Coombs!

    Admittedly, I haven't read the rest of the thread yet to know if you've covered this - but could you tell us what a "typical working day" is like for you, programs you're running, settings, etc?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-12-11T13:07:39+00:00

    So I left the SB detached for 15 hours. The clipboard drained by 3% (82-79%), while the base drained by 1%. With both batteries combined went from 80%-78%.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-12-11T14:15:20+00:00

    I finally tried the shut down study. My i7/16GB lost 4% overall (100-96%) in 15 hours shut down, a few percent from each battery. Personally this amount is not anything for me to be upset about. If it were 10-20% overnight, I would be.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-12-11T14:48:23+00:00

    I finally tried the shut down study. My i7/16GB lost 4% overall (100-96%) in 15 hours shut down, a few percent from each battery. Personally this amount is not anything for me to be upset about. If it were 10-20% overnight, I would be. 

    Not anything to get upset about?

    You shut your SB down 100% correct?  And from a full POWER OFF, you lost battery.

    Because you only lost 4% in 15 hours that makes this ok? 

    Not for me.

    When I shut OFF the SB, that means ZERO power is being used, thus the word OFF.

    What is really frustrating is that MS cannot even get the LITTLE most BASIC things right.  When I want to shut off the SB, I expect that I will not have any drain AT ALL.  ZERO. 

    I mean, come on MS, are you trying to be a serious player in this arena or was this just a money grab to try and show Apple you can make good looking hardware too? 

    If this is not resolved in 30 days, there is zero change I am recommending this device for the 22 people that I need to make a decision on within my company.  And I am SMALL compared to what they might have been able to grab. 

    Pathetic

    Was this answer helpful?

    0 comments