surface book battery drain while shut down

Anonymous
2015-12-09T16:09:58+00:00

Split from this thread.

I have been noticing that when I shutdown my surface book, when I power it on the next day the battery has drained some. If I leave it off for a couple of days it will drain down from 100% to around 85% or lower.

I disabled fast startup... and then just decided to disable hibernation altogether. That didn't help.

I have windows hello disabled, but that shouldn't matter anyway since I'm shutting it down, not sleeping.

Some searching and I found a general windows 10 issue with the "Intel Management Engine Interface" driver. Some say that v11 can cause this issue. One solution that I have seen suggested is to go into device manager and in the power management tab for this device uncheck the option that allows windows to power it down to save power. I tried that and it didn't help.

Others have suggested downgrading the driver from v11 to v9 or v10, but I don't know where to get v9 or v10 of this driver that is compatible with the surface book. Anyone know if one of the downloads on Intel's site would be compatible?

So, has anyone else noticed this issue and know of a fix?

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-07-12T07:19:01+00:00

    I'm getting exactly the same thing. 

    SB 1: Arrived with no charge in battery and returned because of dead pixels.

    SB 2: Arrived with no charge in battery and noticed the battery is draining when it is shut down...

    Really not happy.

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  2. Anonymous
    2016-07-03T09:13:56+00:00

    Yes

    If I leave my surface book for a few days it will not start - battery completely flat. Even when put away after 100% charge. 

    Not  impressed,  spent a lot of money.. 

    Rich

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  3. Anonymous
    2016-03-27T17:22:06+00:00

    Do we know if Microsoft monitors this forum? I don't recall seeing anyone from Microsoft weigh in on this.

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  4. Anonymous
    2016-03-27T09:47:46+00:00

    What does it take to get Microsoft to open a bug?  I see a lot of people with this same problem since the last Surface software update, but is there a response? 

    Does anyone know if Microsoft has an equivalent to Launchpad?  I kind of thought this forum was it, but not much appears to be happening.  They might be working on it behind the scenes, but it would be nice to have some confirmation if that's the case.

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  5. Anonymous
    2016-03-26T04:04:25+00:00

    I think you are right. It looks like if the type cover I attached on my surface 3, battery will drain. But if I disconnect the type cover and shut down, it doesnt drain. It is inconvenient to have to detach the type cover everytime though.

    Do we know whether this is an open bug with Microsoft? I don't see anything from Microsoft regarding this (ie shut down issue). Just around battery drain with sleep.

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