surface book battery drain while shut down

Anonymous
2015-12-09T16:09:58+00:00

Split from this thread.

I have been noticing that when I shutdown my surface book, when I power it on the next day the battery has drained some. If I leave it off for a couple of days it will drain down from 100% to around 85% or lower.

I disabled fast startup... and then just decided to disable hibernation altogether. That didn't help.

I have windows hello disabled, but that shouldn't matter anyway since I'm shutting it down, not sleeping.

Some searching and I found a general windows 10 issue with the "Intel Management Engine Interface" driver. Some say that v11 can cause this issue. One solution that I have seen suggested is to go into device manager and in the power management tab for this device uncheck the option that allows windows to power it down to save power. I tried that and it didn't help.

Others have suggested downgrading the driver from v11 to v9 or v10, but I don't know where to get v9 or v10 of this driver that is compatible with the surface book. Anyone know if one of the downloads on Intel's site would be compatible?

So, has anyone else noticed this issue and know of a fix?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2015-12-08T01:36:20+00:00

    Split from this thread.

    Was your issue with the connected standby function or the issue that some Surface books still have battery drain when it is completely shut down? Or possibly both?

    Today i lost 10% in battery life after having my computer shut down for 24 hours. Not sleep, not hibernate, shut down. I would show a screen cap of my battery report showing this, but I'm not sure how to on these forums. I just really hope this isn't an overlooked issue because I see a lot of people complaining about the connected standby but there are also users who experience battery drain upon full shut down

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  2. Anonymous
    2015-12-04T19:10:54+00:00

    I love my SB, too. Don't get me wrong. I just want it to work a little better -- last more than 6 hours a day and not be eating battery when the dang thing is turned off. That will not work for me, or most people.

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  3. Anonymous
    2015-12-04T19:07:25+00:00

    I am with you Gary.  I love my SB.

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  4. Anonymous
    2015-12-04T18:50:06+00:00

    I'm really holding out for updates versus getting my model replaced because 1) They probably don't have this one in stock to replace right away and 2) it took me some 15-20 hours to get all the programs installed from my previous Windows 7 laptop, and I don't want to go through that several times because it will kill my productivity and force me to bring my old laptop with me everywhere until the SB is fully functional. 

    I guess what would be most helpful is for Microsoft to just clear up which issues are actual hardware defects, versus which issues are glitches affecting most users that will be addressed with updates. I need to know what's "normal" and what problems would be the ones to make me replace it.

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  5. Anonymous
    2015-12-04T18:15:11+00:00

    Yes, I'm aware that my "weekend" expectation is...mmm...a bit unrealistic :-)

    My point is that it's just unbelievable to me that something so glaringly wrong escaped testing.

    I do not think your "weekend" expectation is unrealistic at all.  The SP4, for example, (and probably the SB) has a warning on the box:  "Battery has limited recharge cycles and may eventually need to be replaced by an authorizes service provider."  All the power issuea -- likely software-caused -- thus reduce the hardware life of this product."  I would hope that that an issue that impacts the hardware so significantly would cause Microsoft to work overtime on this issue.

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