surface book battery drain while shut down

Anonymous
2015-12-09T16:09:58+00:00

Split from this thread.

I have been noticing that when I shutdown my surface book, when I power it on the next day the battery has drained some. If I leave it off for a couple of days it will drain down from 100% to around 85% or lower.

I disabled fast startup... and then just decided to disable hibernation altogether. That didn't help.

I have windows hello disabled, but that shouldn't matter anyway since I'm shutting it down, not sleeping.

Some searching and I found a general windows 10 issue with the "Intel Management Engine Interface" driver. Some say that v11 can cause this issue. One solution that I have seen suggested is to go into device manager and in the power management tab for this device uncheck the option that allows windows to power it down to save power. I tried that and it didn't help.

Others have suggested downgrading the driver from v11 to v9 or v10, but I don't know where to get v9 or v10 of this driver that is compatible with the surface book. Anyone know if one of the downloads on Intel's site would be compatible?

So, has anyone else noticed this issue and know of a fix?

Surface | Surface Book | Power and battery

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  1. Anonymous
    2016-01-07T21:14:28+00:00

    If you feel strongly enough to file suit you're probably better off asking to return the unit for a refund. With a lawsuit you're going to be stuck with something you're not satisfied with for a very long time, and then probably get no more than a refund anyway.

    Wrong.  I am stuck with it ANYWAY.  So filing suit makes sense.  Perhaps that might be a wakeup call to MS.  Certainly it's bad publicity for MS and apparently, taking 3+ months to fix issues and taking productive time away from professionals isn't a priority. 

    I was left with my ____ in my hand during a presentation and sales call due to the failure of the machine to work as advertised.  Freezes up when taking notes.  I cannot even use it in clipboard mode, so why would I want this machine to begin with?  I could just a different Windows machine with all the bells and whistles that won't FAIL.

    You missed or miss the entire point of a lawsuit.  And I am not one to advocate for things like that.  Many are frivolous.  This would not be.

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  2. Anonymous
    2016-01-07T18:52:54+00:00

    If you feel strongly enough to file suit you're probably better off asking to return the unit for a refund. With a lawsuit you're going to be stuck with something you're not satisfied with for a very long time, and then probably get no more than a refund anyway.

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  3. Anonymous
    2016-01-07T16:07:37+00:00

    "...I will say this.  There is talk of class action lawsuit going around on other forums.  If something doesn't happen and happen soon, they will be paying dearly for this device that is half baked.  And it is HALF baked"

    This is absolute not acceptable, we spent so much time trying to figure it out what is the cause of this problem and many other issues, why do we have to do this, we paid for a device that works, we did not pay to be on the game of testing or experimenting.

    I have not seen Microsoft knowledge what we going through, we should demand a full refund for something that does not work!.

    Class action lawsuit? You can count on me.

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  4. Anonymous
    2016-01-07T02:29:54+00:00

    This magnet thing might have legs. My SB always drains when powered off. The last wo nights the lid has been left open and I had no power loss in my batteries. I am going to experiment a little more and will post again.

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  5. Anonymous
    2016-01-07T00:37:57+00:00

    I'm wondering if the magnet used to hold the screen to the base is an electromagnet and uses the battery. if so, that is a terrible, terrible design flaw. I don't know if that's the case, but I can't think of how else the battery would drain while off.

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