Surface Pro 4, annoying noise from the back!

Anonymous
2015-11-27T23:44:34+00:00

Can someone explain why the back of my surface pro 4 (only when the brightness isn't 0% or 100%) makes a noise?

For example, when it is on 25% of brightness it starts making a strange noise slight like a whistling...

Can someone help me?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2016-01-28T03:07:24+00:00

    New update 1/27 did not fix this problem. I am on my 5th Surface Pro 4 because of it. As much as I love what I have (i5 256 gb) I will be returning it. For the amount of money that is spent of this high class machine, I expect these types of problems to be non existant.

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  2. Anonymous
    2016-01-28T05:34:12+00:00

    I am just curious to read any reply from Microsoft here, this is a very important issue.

    I honestly myself have 2 SP4 procured at launch date (i5/8RAM/512GB) without any issues.

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  3. Anonymous
    2016-01-28T05:43:31+00:00

    I am interested to see if this "noise" is related to some factors and it might help with troubleshooting:

    • Does it happen when on battery? Plugged? or both?
    • Does it happens with touch only? or touch and mouse? Pen?
    • Does it happen with specific app(s).
    • Does it happen in a combination of the above?
    • Is the noise higher when brightness is lower or higher?

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  4. Anonymous
    2016-01-28T16:16:33+00:00

    The noise increases when the brightness level is between 25 and 75%. When the brightness is turned all the way up to 100 it disappears and when the brightness is turned down to 0, it also disappears. It is something that I hope Microsoft is looking into, because I truly love this device. The High-pitched scratching noise / coil whine; can be changed by touching the screen, or changing what content is displayed on the screen.

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  5. Anonymous
    2016-02-02T18:02:38+00:00

    Just got my replacement unit and I am still experiencing the exact same noise, I will probably return it and buy something else.

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