Surface Pro 4, annoying noise from the back!

Anonymous
2015-11-27T23:44:34+00:00

Can someone explain why the back of my surface pro 4 (only when the brightness isn't 0% or 100%) makes a noise?

For example, when it is on 25% of brightness it starts making a strange noise slight like a whistling...

Can someone help me?

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

87 answers

Sort by: Oldest
  1. Anonymous
    2016-01-25T02:58:12+00:00

    Here is a video of the noise on an i5 unit, so an i7 user can hear what we are talking about:

    https://www.youtube.com/watch?v=P90axF499\_M&feature=youtu.be

    I am also seriously considering returning the device.  As another user mentioned, it simply hurts my ears when studying in a quiet room.  Not acceptable on a premium device and not unavoidable - my iPad Air 2 is completely and utterly silent.  I could go to the MS store and try to find a quiet unit, but the chances of that are small from what I've read here.

    If anyone from MS could shed any light on this issue we would all be very grateful.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2016-01-25T03:26:53+00:00

    I can hear that noise loud and clear in that video.  However, the sound I hear is a different sound that is more like ear-ringing / tinnitus, and it can be altered by changing the screen brightness settings. 

    From what it sounds like (no pun intended), we have two different sounds being emitted from the camera sensor area (and elsewhere, too):

    1. High-pitched noise that sounds like ear-ringing; can be changed by altering the brightness; loudest at brightness setting above 0% or below 100%
    2. High-pitched scratching noise / coil whine; can be changed by touching the screen, or changing what content is displayed on the screen.

    NOTE: The sound of the fan is NOT the same as either of these.

    PS: Good job on recording that video!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2016-01-25T03:57:06+00:00

    That's very interesting.  The noise in my video is correlated with what the computer is doing.  Touching the screen dampens the noise and adds a buzz to it (I'm not sure the buzz is audible in the video).  I cannot notice any obvious correlation with the brightness level.  However, it is also most audible at the top right of the computer - that is where the processor is btw.  It would be interesting to see a demonstration of the noise correlated with screen brightness, if someone wanted to make a video of that...

    EDIT: I have heard the brightness-correlated noise.  It is indeed different from the CPU-correlated coil whine, which on my machine is much louder.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2016-01-27T23:33:38+00:00

    Has battery been affected by this?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2016-01-28T00:15:52+00:00

    I'm having the same issue with my m3. I also don't hear it at 0% or 100%. Is there any hope that this could be fixed via a software update or is it definitely hardware related?

    Was this answer helpful?

    0 comments No comments