I keep getting your connection was interrupted on my new surface studio pro2. I am not having that issue on any of my other devices in my house.

Question

I keep getting your connection was interrupted on my new surface studio pro2. I am not having that issue on any of my other devices in my house.

Anonymous

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3 answers

Answer 1

Hi HICKS Jeremie,

Thank you for reaching Microsoft Community and apologies for the inconvenience this has caused you.

We would like to make sure first that we get the exact picture of the issue. You are using the device through Wi-Fi and while browsing the Internet, you are randomly presented with the "connection was interrupted" error, correct? If yes, may I know the exact error message that you are getting? If possible, take a screenshot of the error and share it to us here.

I would like to clarify also on the exact model of the Surface that you have. Is it a Surface Pro 2 or a Surface Studio 2 or Surface Studio 2+? Please see this page for reference: Find out which Surface model you have - Microsoft Support.

I'd love to provide you with the troubleshooting steps right now to fix the problem. I am afraid that we may have to wait for the above answer first so that we can provide the necessary information. Once we collect all the information, we will formulate the feasible resolution to help you with your case or if we need you to refer to the support that suits your problem. We will be sure to let you know in advance so that you save time.

Kind regards,

Marrion

Answer 2

Hi HICKS Jeremie,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion

Answer 3

I am having this exact same problem with my stuido 2+ (about to return it) - verbatim.

I have run windows update, I have run the diagnostics tool, I have done the command prompt recommendation, I have uninstalled the network adaptor using device manager and then windows reinstalled. I then re-ran windows update. No other computers get this issue even when they are in the same room. Doesn't mater what browser I am using.

Main error I get is: Your connection was interrupted. A network change was detected. ERR_NETWORK_CHANGED.

I have only ever linked to one wifi network - new computer few days old.

I get this error even regardless of VPN.

Any suggestions?