I followed this and then after a hard reboot it recognized the GEForce hardware. I then ran the MS Flight simulator 2020 and while loading the game crashed and then the GEForce display adapter disappeared from the device manager.
Surface Book 3 Nvidia Graphics card disappears after updates.
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Anonymous
I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger.
It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.
Surface | Surface Book | Display and screen
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164 answers
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Anonymous
2020-09-15T02:18:14+00:00 -
Anonymous
2020-08-22T21:06:51+00:00 Just had this problem occur this weekend. Originally thought it was from the Win ver 2004 update but after rolling back it Nvidia card still missing. The SB 3 firmware update and Surface Diagnostic tools and had no luck with either.
Loaded the latest Nvidia driver and on second restart the card is finally recognized.
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Anonymous
2020-08-17T20:06:40+00:00 I can confirm that this is a bug, at this point MSFT is still working with Nvidia.
At this time there are 2 options:
- Although it is not perfect, if you detach the screen and attach it the GPU becomes available.
- Upgrade the Nvidia driver. I am using .5177 with no issues.
HI , Thanks for the reply.
I am happy that Microsoft is working on this as its a pretty serious bug on an expensive laptop.
Detaching the screen doesnt always work for me. Sometimes it even doesnt pick up the keyboard and needs a cold boot.
I will try the Nvidia driver update . Were did you get your driver from Nvidia directly as Device Manager and Windows update dont find any different drivers. Im using 26.21.14.4219 dated 29/1/2020
Thanks
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Anonymous
2020-08-15T00:07:20+00:00 I can confirm that this is a bug, at this point MSFT is still working with Nvidia.
At this time there are 2 options:
- Although it is not perfect, if you detach the screen and attach it the GPU becomes available.
- Upgrade the Nvidia driver. I am using .5177 with no issues.
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Anonymous
2020-08-14T17:28:26+00:00 May I know how you fixed it? I just tried Surface Diagnostic Kit, but it seems no individual graphic card test. I am trying to report to Microsoft directly.
You can log a call of ask for support via.