Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-03-10T19:29:02+00:00

    Thank you for this very helpful solution:

    Except for the Surface Diagnostic Toolkit and File Checker, most of these steps were listed in other postings; however, nothing worked for me.

    The key to it all, in my case for my 15" Surface Pro 3 (Quadro RTX 3000), seems to have been the Surface Diagnostic Toolkit.

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  2. Anonymous
    2021-03-06T00:49:45+00:00

    Thanks for the confirmation. That makes so much more sense now.

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  3. Anonymous
    2021-03-05T23:54:49+00:00

    Yes the NVIDIA card is in the base. This is why the problem exists and why sometimes detach / reattach works.

    However it is also the problem. Detaching/reattaching seems be one cause of 'losing' the card, meaning a restart or other intervention is needed. So anytime you want to use the primary feature of the book, you break the main advantage it has over a Pro. For it me it means I hardly ever remove the tablet, or turn it around as it will mean an hour of stuffing about to make it use the graphics card next time I need it. It should be seamless hand over, they advertise it as a seamless handover. This is now an overpriced and underpowered laptop, not a fancy 2 in 1 combo tablet.

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  4. Anonymous
    2021-03-05T23:38:17+00:00

    Thanks. This worked for me as well... Does the NVIDIA GPU reside within the keyboard?? That might explain the docking/re-docking solution...

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  5. Anonymous
    2021-02-27T09:10:14+00:00

    I just had this issue start recently and I regret spending so much on the SB3. My SBw/PB worked very well for many years, I expected better.

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