Surface Pro 2017 Backlight Bleed

Anonymous
2017-07-08T04:33:15+00:00

Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.

My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).

The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?

I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?

Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!

Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.

I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.

Subreddits discussing this topic:

https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month

https://www.reddit.com/r/Surface/comments/6nyb28/light_bleed_dark_spots_and_other_display_issues/?utm_content=title&utm_medium=hot&utm_source=reddit&utm_name=Surface

https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/

https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc

https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/

https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/

https://www.reddit.com/r/Surface/comments/6ia9ow/so_2017_model_has_worse_backlight_bleeding_issue/?st=J4X991Y6&sh=ce9fea3f

https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/

https://www.reddit.com/r/Surface/comments/6k0bvh/dark_bar_on_new_surface_pro_backlight_bleed/?st=J4X99C5T&sh=3cf086b6

https://www.reddit.com/r/Surface/comments/6m4mbb/does_anyone_not_have_any_backlight_bleeding_on/?st=J4X9AR3G&sh=f74b2d3d

https://www.reddit.com/r/Surface/comments/6ite0s/new_surface_pro_light_bleed_not_solved/?st=J4X9B9PD&sh=c24b21d7

https://www.reddit.com/r/Surface/comments/6m2b55/report_surface_pro_2017_backlight_bleed_here/?st=J4X969LQ&sh=1df2eab6

https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/

As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!

Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.

UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.

**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/djk79ga/

http://imgur.com/vbofsSa

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-14T19:24:12+00:00

    Not sure if the Hub actually matters - I'd rather say Microsoft only cares about bad publicity (which is not uncommon among corporations...), and negative Hub reviews don't really qualify as such. Although I'll be sure to upvote that.

    Either way, I must say that your "fix" has really helped me make friends with Surface, Superficiem. I use it daily, and never remember about the problem until I change to portrait.

    I guess the bloody (bleedy) screen problem will go down in history as a case study of a company miserably failing in QA area. That is - if MS doesn't fix it. And if they don't, let's at least keep the bad publicity going.

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  2. Anonymous
    2017-11-14T18:14:38+00:00

    That only seems ever so slightly improved to me, and it's probably a fluke. See below for proof. Let's all make our voices heard in the Feedback Hub (see previous post).

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  3. Anonymous
    2017-11-14T17:53:13+00:00

    It seems that we have been complaining in the wrong place. Let's descend with a mighty hammer on the Feedback Hub, and make our voices heard where it matters (let's hope).

    On your machines, go to the Feedback Hub  (just type it in the search bar), sign in with your Microsoft account, then click on Feedback to the left and search for "Bleed". You'll see the following lonely post:

    Upvote the hell out of it (as you can see in the meager "2" above, I was the first person to do it, sadly). If you feel inclined, you can even add comments and details about the issue. Just be concise and to the point.

    Let's do this.

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  4. Anonymous
    2017-11-09T23:31:51+00:00

    After four to five replacements once a month starting from May. Finally, I got one that the light bleed is acceptable. It's lot 1730. The one before that still had the problem whose lot number is 1733. I guess it just depends on particular machine.

    Here's the one looks acceptable (though you can still see an darker area above the bottom):

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  5. Anonymous
    2017-11-06T20:40:55+00:00

    It's such a shame as it's an amazing machine other than the very poor screens. I have not found another product that I can draw on as well as the Surface Pro. I am going to keep trying to get an acceptable replacement. I will have to put up with some backlight bleed I feel.

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