Yeah, but what you're talking about are replacements under the 30-day window? Past the 30 days, I don't think they would consider the bleeding a warranty problem. Or do they?
Surface Pro 2017 Backlight Bleed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.
My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).
The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?
I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?
Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!
Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.
I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.
Subreddits discussing this topic:
https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month
https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/
https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/
https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc
https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/
https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/
https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/
https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/
As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!
Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.
UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.
**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam
Surface | Surface Pro | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2017-10-04T18:46:52+00:00 -
Anonymous
2017-10-04T18:40:57+00:00 But on what grounds are you going to demand a replacement then? I didn't see MS confirming anywhere that the light bleed is a defect.
They dont have to confirm it, they replace it untill you get a fixed device ( or return it three times untill you can get your money back )
I already replaced it 4 Times but there are always the same issues, backlightbleed and if you turn on the Camera you can see that the Top is not properly Glued in, so the light is shining through it.
I am realy dissapointed with the Quality of the Surface, maybe the new Google PixelBook is nice, but lets see if it can run Windows 10 :)
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Anonymous
2017-10-04T18:32:15+00:00 But on what grounds are you going to demand a replacement then? I didn't see MS confirming anywhere that the light bleed is a defect.
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Anonymous
2017-10-04T18:26:36+00:00 That IS a question to consider after 9th failed attempt... Looks like we could as well refer to unaffected units as Holy Grails.
Just curious: where are you from, and what's your door-to-door turnaround time (in other words: how long does the whole replacement procedure last)?
Well, the frustrating thing is, my first device had no backlight bleed at all, but had a defective fan. The **** began with the second device... I don't know if I should keep the device and maybe try another replacement in a year.
I'm from South Germany and the replacement takes around 4-5 days. UPS is fast.
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Anonymous
2017-10-04T17:50:01+00:00 That IS a question to consider after 9th failed attempt... Looks like we could as well refer to unaffected units as Holy Grails.
Just curious: where are you from, and what's your door-to-door turnaround time (in other words: how long does the whole replacement procedure last)?