I would also like to see a picture of the better screen.
Surface Pro 2017 Backlight Bleed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.
My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).
The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?
I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?
Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!
Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.
I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.
Subreddits discussing this topic:
https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month
https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/
https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/
https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc
https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/
https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/
https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/
https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/
As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!
Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.
UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.
**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam
Surface | Surface Pro | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2017-08-04T20:42:46+00:00 -
Anonymous
2017-08-04T20:25:46+00:00 I wouldn't even bother going for #3. They ALL have the problem from what we've all seen here so far. Until Microsoft acknowledges the defect and corrects future manufacturing runs, you're screwed.
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Anonymous
2017-08-04T20:23:02+00:00 I had replacement for twice and both devices have the same problem and I'm going for another. Would you mind posting the photos of the better one you've got so that I know what to expect when I do the replacement in store?
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Anonymous
2017-08-04T17:13:32+00:00 This is just pathetic on Microsoft side. I was hoping this issue will be acknowledged and resolved quickly and it looks like M$ is more about $ than customer satisfaction. As it was in good old days when they had almost monopoly in IT.
Shame on you M$!
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Anonymous
2017-08-04T15:39:35+00:00 Pro m3, lot 1719, received yesterday from Amazon. I really had my fingers crossed for a good unit since i've been pretty hyped about it lately.
Unfortunately the screen is pretty much unusable from all this bleed.
Found something interesting though, if you apply pressure to where the bleed is you can see the lighting evening out. And this got me so annoyed it made me wonder how in the hell is this product on the market, how the hell did this pass QC.
I called Amazon and they offered me a refund or a replacement unit.
I wasn't sure about the replacement unit since this seems to be somewhat universal so i called Microsoft support to ask if they acknowledged the problem and newer lots have this issue fixed. Microsoft's customer support representative explained this is not a universal issue and that Microsoft doesn't have knowledge about this problem so he was sorry i received a defective unit and he ASSURED me my replacement will be back-light bleed FREE.
I will send my surface back to Amazon for a replacement only because i want to see it for myself. I hope you're right Microsoft and all these people are apple fanboys or crazy moonshine drinking loonatics tring to make a bad reputation for the surface pro .
But if they're right and my replacement unit is the same, i will definetly switch to something else. And this makes me sad because i've been a huge fan, still am till i get the new one, of the surface line-up concept and the device feels and works absolutely beautifuly.
You should know that friendship is not a one way street Microsoft. Your fans are your friends and you don't double-cross your friends !