Surface Pro 2017 Backlight Bleed

Anonymous
2017-07-08T04:33:15+00:00

Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.

My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).

The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?

I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?

Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!

Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.

I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.

Subreddits discussing this topic:

https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month

https://www.reddit.com/r/Surface/comments/6nyb28/light_bleed_dark_spots_and_other_display_issues/?utm_content=title&utm_medium=hot&utm_source=reddit&utm_name=Surface

https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/

https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc

https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/

https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/

https://www.reddit.com/r/Surface/comments/6ia9ow/so_2017_model_has_worse_backlight_bleeding_issue/?st=J4X991Y6&sh=ce9fea3f

https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/

https://www.reddit.com/r/Surface/comments/6k0bvh/dark_bar_on_new_surface_pro_backlight_bleed/?st=J4X99C5T&sh=3cf086b6

https://www.reddit.com/r/Surface/comments/6m4mbb/does_anyone_not_have_any_backlight_bleeding_on/?st=J4X9AR3G&sh=f74b2d3d

https://www.reddit.com/r/Surface/comments/6ite0s/new_surface_pro_light_bleed_not_solved/?st=J4X9B9PD&sh=c24b21d7

https://www.reddit.com/r/Surface/comments/6m2b55/report_surface_pro_2017_backlight_bleed_here/?st=J4X969LQ&sh=1df2eab6

https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/

As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!

Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.

UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.

**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/djk79ga/

http://imgur.com/vbofsSa

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-09-02T12:18:47+00:00

    Guys this isn't an error. It's a manufacturing defect. If you can live with the light leakage then keep the Surface Pro, if you can't I suggest you return it and buy something else. Microsoft isn't going to fix this issue anytime soon.

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  2. Anonymous
    2017-09-02T07:48:11+00:00

    Thanks, Light Bleeder. I'm now convinced that it's the exact same error on all the devices. Probably TCON / LCD controllers being incorrectly programmed or tuned.

    Maybe some people are still not convinced that there could be a solution (not to mention Microsoft who is in denial there is a problem in the first place). While I do not think a program that floats on top is as elegant of a solution as implementing a pixel shader (or fixing the LCD controls for that matter), I want to give people a proper proof of concept. Fortunately, such programs have been written. We'll rely on an old piece of software. The idea is to implement the quadratic correction as an alpha-compositing filter, using PNG files. Unfortunately, this software is far from perfect. It uses low bit depth alphas, which gives visual artifacts/blocks, but only if you look very closely. More annoyingly, it doesn't rotate the filter when the screen orientation is rotated, you'll have to do it manually. I don't have time to code, but their source code is available to adapt, for the enterprising reader. (I have no relation with the developers and do not bear any responsibility whatsoever for the use of their software and, for that matter, doing any of the below. Proceed at your own risk.)

    1. Download and unzip Custom Desktop Logo somewhere easy to access.
    2. Install it by running the main file, which really only installs the .NET framework. Make sure it's running in your taskbar as a green icon (a sample logo may show).
    3. Navigate to the System\Images folder where you unzipped it.
    4. Create two new folders, "Filter Landscape" and "Filter Portrait"
    5. Download the filter-landscape.png and filter-portrait.png files, and put them in the corresponding folders.
    6. From the task bar, right click on the green icon, and choose settings. (If you can't see it, run the program again. Whenever you open the settings, only minimize, closing it closes the program.)
    7. Under the [Select Images] tab, choose the desired filter orientation folder. Under [Location], choose Z-Level Topmost, Display Location Center, and Offsets X and Y both 0. Under [Size], set to 0.58 (strange, but it's what scales right). Under [Animation/Graphics] set Frames Per Second and Delay both to 0, and Opacity to 255 (max)

    To test it quickly, flip your Surface, if you haven't selected the portrait filter, right click on the green icon, under [Select Images] choose the portrait filter folder. You may need to reselect Display Location as Center, if it's not centered. Then minimize the program, and fire up OneNote. Note away without light bleed![EDIT: Because of undue criticism I received below for my optimistic claims, I have to say here that you may see *reduced* light bleed, based on your system. It could still be a positive thing. After all, I didn't just assume, I asked you to ... (read next line).]

    Tell me if it works.

    PS: Note that this won't work on the Ctrl+Alt+Del screen, or when OneNote is in fullscreen mode, or for the Sketchpad. Somehow the filter won't stay on top in those cases (it does work for MS Paint fullscreen) . Also it won't affect some screen objects, like the mouse cursor. Finally, it will affect taking screenshots (they'll have the filter/compensation burnt-in). For all these reasons you see why a DWM pixel shader is a much better solution than this. But hey... proof of concept.

    Please do suggest better software that could do the same thing (allows alpha compositing transparency with PNG files or the like, floats on top of all/most applications, and passes clicks and touch/pen inputs through). These are generally known as image overlay software, but they don't always do the alpha compositing right.

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  3. Anonymous
    2017-08-29T15:34:49+00:00

    That is appalling. Not only they ignore the issue but also admit what they think about their user base. How they can expect pros to have trust in the brand when they behave this way. Shame on you Microsoft.

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  4. Anonymous
    2017-07-08T18:39:55+00:00

    I've had the same experience, I'm on the 3rd replacement now and all have this defect, the bottom section of the screen is much brighter and it ruins the whole experience. I've had devices from LOT 1719, 1720 and 1725 and all are defective, so this points to a widespread issue.

    For a device which is marketed and priced as a premium device , this is extremely disappointing.

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  5. Anonymous
    2017-07-09T01:15:02+00:00

    yep, hundred bucks Chinese possibly better. Trouble is it costs 30 times more. I'm truly disappointed.

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