Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous
2017-01-23T01:46:36+00:00

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh

Battery usage

Battery drains over the last 3 days

- - - - -

Usage history

History of system usage on AC and battery

2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-09-09T12:37:16+00:00

    Barb,

    Has there been any movement from MS on this Surface Pro 3 Battery completely non-functioning? Not charging? Not able to withstand a 5ms brown-out?

    Please, post back when you can.

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  2. Anonymous
    2016-09-07T01:44:01+00:00

    Leonard,

    Yes, that is certainly the case.  We are all bound to our power bricks.  All of our expensive, top of the line, ultra portable tablets are now desktops.

    But, restating it and staying on top of it is important...

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  3. Anonymous
    2016-09-06T23:26:34+00:00

    I would like to point out that the issue is not so much with battery degredation, as is about being able to use the battery at all. This "portable" device is now incapable of being moved away from a wall plug due to battery issues,

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  4. Anonymous
    2016-09-06T01:10:12+00:00

    Barb,

    Hope you had a great weekend...Really looking forward to some updates here.

    :/

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  5. Anonymous
    2016-09-06T00:56:16+00:00

    Split from this thread.

    I have the same issue as Ashtaron14, above. 

    You had suggested to me on Twitter that I post this in the forums, as well. 

    Icon is always displaying "99% available (plugged in, not charging)" and the Surface Pro 3 would immediately power off when the AC Adapter/charger is pulled off the plug. 

    I had posted a video showing this on Twitter. 

    To date, all updates have been successfully installed; however, the battery problem is ongoing and not yet resolved. 

    Below is a capture of my battery report:

    Battery report

    COMPUTER NAME DESKTOP-2OG3V1G
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1550 06/30/2016
    OS BUILD 14393.103.amd64fre.rs1_release_inmarket.160819-1924
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-09-05 20:45:39

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1151801348
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 37,802 mWh
    CYCLE COUNT 87

    Recent usage

    Power states over the last 3 days

    2016-09-03 19:39:04 Connected standby AC 99 % 37,605 mWh
    2016-09-04 08:29:24 Active AC 99 % 37,605 mWh
    08:46:09 Connected standby AC 99 % 37,605 mWh
    19:33:01 Suspended 99 % 37,605 mWh
    08:46:18 Active AC 99 % 37,605 mWh
    23:53:09 Connected standby AC 99 % 37,605 mWh
    2016-09-05 09:58:19 Suspended 99 % 37,605 mWh
    10:43:57 Active AC 99 % 37,605 mWh
    11:09:52 Connected standby AC 99 % 37,605 mWh
    13:56:12 Suspended 99 % 37,605 mWh
    13:59:21 Active AC 99 % 37,605 mWh
    16:06:02 Connected standby AC 99 % 37,605 mWh
    16:06:02 Suspended 99 % 37,605 mWh
    19:10:17 Connected standby AC 99 % 37,605 mWh
    19:10:17 Active AC 99 % 37,605 mWh
    20:45:00 Report generated AC 99 % 37,605 mWh

    Battery usage

    Battery drains over the last 3 days

    - - - - -

    Usage history

    History of system usage on AC and battery

    2016-07-15 - 2016-07-22 - - 167:58:37 -
    2016-07-22 - 2016-07-29 - - 167:59:59 -
    2016-07-29 - 2016-08-05 - - 167:59:59 -
    2016-08-05 - 2016-08-12 - - 167:59:59 -
    2016-08-12 - 2016-08-19 - - 167:59:59 -
    2016-08-19 - 2016-08-26 - - 167:59:59 -
    2016-08-26 - - 23:59:59 -
    2016-08-27 - - 23:59:59 -
    2016-08-28 - - 23:59:59 -
    2016-08-29 - - 23:59:59 -
    2016-08-30 - - 23:29:01 0:02:14
    2016-08-31 - - 23:43:03 0:14:53
    2016-09-01 - - - 23:59:55
    2016-09-02 - - 16:14:00 5:48:28
    2016-09-03 - - 19:39:04 4:20:53
    2016-09-04 - - 15:23:32 19:23:01

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-07-15 - 2016-07-22 37,802 mWh 42,157 mWh
    2016-07-22 - 2016-07-29 37,802 mWh 42,157 mWh
    2016-07-29 - 2016-08-05 37,802 mWh 42,157 mWh
    2016-08-05 - 2016-08-12 37,802 mWh 42,157 mWh
    2016-08-12 - 2016-08-19 37,802 mWh 42,157 mWh
    2016-08-19 - 2016-08-26 37,802 mWh 42,157 mWh
    2016-08-26 37,802 mWh 42,157 mWh
    2016-08-27 37,802 mWh 42,157 mWh
    2016-08-28 37,802 mWh 42,157 mWh
    2016-08-29 37,802 mWh 42,157 mWh
    2016-08-30 37,802 mWh 42,157 mWh
    2016-08-31 37,802 mWh 42,157 mWh
    2016-09-01 37,802 mWh 42,157 mWh
    2016-09-02 37,802 mWh 42,157 mWh
    2016-09-03 37,802 mWh 42,157 mWh
    2016-09-04 37,802 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-07-15 - 2016-07-22 - - - -
    2016-07-22 - 2016-07-29 - - - -
    2016-07-29 - 2016-08-05 - - - -
    2016-08-05 - 2016-08-12 - - - -
    2016-08-12 - 2016-08-19 - - - -
    2016-08-19 - 2016-08-26 - - - -
    2016-08-26 - - - -
    2016-08-27 - - - -
    2016-08-28 - - - -
    2016-08-29 - - - -
    2016-08-30 - - - -
    2016-08-31 - - - -
    2016-09-01 - - - -
    2016-09-02 - - - -
    2016-09-03 - - - -
    2016-09-04 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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