Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous
2017-01-23T01:46:36+00:00

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh

Battery usage

Battery drains over the last 3 days

- - - - -

Usage history

History of system usage on AC and battery

2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-04-15T15:41:38+00:00

    I have the same problem after the most recent firmware update. Things were fine in Aug 2015, then in June 2016 and Aug 2016 the firmware update screwed up the battery stats and now show battery not detected forcing me to use always plugged in. My Rt tablet is older and battery functions and reports are fine. Microsoft  just does nit to fix this problem as their technical staff has no clue to the functions of the firmware corrections for all the Surface Pro 3 serial numbers with different firmware chips built into their units.

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  2. Anonymous
    2017-04-13T13:58:46+00:00

    Was it okay before the firmware mess started, or can you pretty much assume it's from updates?  

    MS had me uninstall the battery driver, but that didn't work.  But, you can try that.

    Go here, it helped me.  I just found it in old email:

    https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-battery-wont-charge?os=windows-8.1-update-1&=undefined

    It's OS specific, so check that

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  3. Anonymous
    2017-04-13T13:42:19+00:00

    It didn't seem to matter after the November 2016 update, but I only had a few Simplo batteries compared to the LGC's.  It seems like the first fix messed up the LGC's, then the next fix messed up the Simplo's again, and back and forth, til they got the firmware update right.

    Unfortunately, after so many bad updates that overwrite firmware, it was kinda too late for the good fix to work they wanted it to, which is to run updates, and voila!

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-04-13T09:38:16+00:00

    what was the mix of Simplo vs LGC batteries? Did you use the same process to

    "fix" both?

    >>I have worked on about 30 Surfaces for this issue

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  5. Anonymous
    2017-04-12T23:00:14+00:00

    My surface can't detect my battery most of the time unfortunately.

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