The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
https://www.microsoft.com/surface/en-us/support/mobile-broadband/cant-connect-to-mobile-broadband?os=windows-10 is the only info *I* have on troubleshooting - the most recent drivers would be in the MSI file for your device:
http://www.microsoft.com/en-us/download/details.aspx?id=49039 Surface 3 LTE ATT
http://www.microsoft.com/en-us/download/details.aspx?id=49037 Surface 3 LTE North America Carrier Unlocked
http://www.microsoft.com/en-us/download/details.aspx?id=49041 Surface 3 LTE Outside of North America and Y!mobile Japan
"Contact your carrier" IS the official Microsoft Answer.