Yellow tint on Surface Book Screen

Anonymous
2017-11-16T17:22:24+00:00

I have a really noticeable yellow tint stain on all sides of my Surface Book. I spent well over 3 grand roughly a year or two ago on this "State of the Art" machine and now this? I need this fixed - how do I get this resolved? If its past the time limits you still need to fix this issue, I have seen too many posts on this now and it seems like faulty equipment - not something we should have to have already on this machine we invested so much into!!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-08-25T14:42:14+00:00

    I bought my Surface 3 Laptop, 256GB , extended warranty etc, intel etc  top of the line, and excited as I've been a fan of Microsoft products. 9 months on, I have replaced my computer 3 times which on the most recent time I had the pleasure of paying a small fee for. The latest, brand new laptop i've had for a week or so, maybe 10 days... it glitched and the whole screen went a vivid contrast in color and now is a hue of yellow across the whole thing. I need my laptop for editing images which is why i liked the surface as it is touch screen. 

    I can't be replacing this P-O-S laptop for a forth time and waiting another 2 weeks for a replacement product.

    I have loved it but I also have hated it with passion.  It was a mistake not to buy another manufactures product. This is not a premium product, it is hopeless . What is worse is now Covid has led to all the stores being closed, it is impossible to find a fast solution!

    If there is a class action, please count me in and keep me posted.

    I was the originator of this entire thread and glad to see the replies. I had luck exchanging my then Surface Book 1 with a Surface Book 2 and have since sold my Surface Book 2 (top of the line) on the FaceBook marketplace for well over 1250 US dollars. I then took that money and just bought a Mac 16 inch with 64GB of Ram and fully spec'd it out. Loaded in Parallels for Windows and am SO thankful I switched. Apple is as rock solid as they come with their machines. If it were me, I would bail on the Surface line, sell and recover what you can on it and buy something more stable.

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  2. Anonymous
    2020-08-06T00:11:03+00:00

    You might have better luck than me. If you have a record of your visit about this issue during the warranty period, they may honour the warranty and replace your computer for free.   They claimed if I had evidence that there was an issue 2 months earlier they would have replaced mine for free.  Good luck.

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  3. Anonymous
    2020-08-05T23:27:09+00:00

    Thanks for supplying this information. I am greatly concerned that this is how Microsoft is playing this. I paid for extended Warranty which was for three years and had the issue starting in this period. I took the computer into Microsoft store Pitt St Sydney and was advised to keep an eye on it and it probably will not get worse. This wasn't the case. Then during Covid period the screen is now cupping with overheating.

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  4. Anonymous
    2020-08-05T00:50:24+00:00

    I think I know I how we can get MS's attention. We could create a site and just post our pictures of our Surface books with their lovely yellow tinted screens, with a rolling number for every Surface book.

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  5. Anonymous
    2020-08-05T00:50:06+00:00

    My screen eventually came away from the frame and the machine is unusable and unsafe.   I was able to contact Microsoft, and they said that if I had told them by the end of February they would have replaced my compute, but instead they wanted  $600 US plus tax to fix it.  They wasted a  lot of my time saying they were trying to expedite my issue and have it replaced for free, but in the end were not successful.  My sysadmin at work will not even allow it in the building so that they can clean it and dispose of it properly, since he says that it is unsafe.  Microsoft would not even help me dispose of it safely.  It is now in my fireplace behind closed glass doors until I figure out what I can do with it, since it could be a fire hazard.  This machine (Surface Book) was barely 3.5 years old.  I have NEVER had a laptop that lasted such a short time, and I have had  a few laptops over my 30 year plus  career so far.  I would not recommend any of the Microsoft Surface products that have a lithium battery behind the screen.  I bought a Lenovo Yoga c940 with similar specs to replace it and so far am very happy with the replacement.  I am a university professor and am advising all of my colleagues and students to stay away Microsoft Surface products.

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