Yellow tint on Surface Book Screen

Report to https://www.saferproducts.gov/Default.aspx  It's a start - I did. The more people that do might make it reach a threshold where the government would actually do something.

My Surface Pro 3 bought in 2015 was OK for around 12 months - then the fan started to make a loud noise like there was a hornet trapped in the machine.  This noise comes and goes and will always be triggered if I change the orientation of the device.  For a device that is supposed to be mobile this is terrible design.  Now the screen is actually separating from the device and I have discoloration (yellow streaks) at the bottom of the screen.  The screen is being held in place with scotch tape. This device has spent 99% of its life just sitting on the top of my desk and has never been bent or experienced any rough treatment.  I called MSFT and the best offer is to charge me $600 for a Surface Pro 4.  In addition I called the local store and they admitted that my configuration with an I7 chip had overheating issued in 40-50% of the devices.  I am very unhappy with the durability of the device.  I feel like MSFT sold me a lemon and that they admit/know they sold me a lemon but are unwilling to replace it.

The small claims court option has been on my agenda but have not tried it yet. Link to article on it below.

'I urge everyone to fight back' – woman wins $10k from Microsoft over Windows 10 misery

Software giant hauled into small claims court after PC knackered

By Alexander J Martin 27 Jun 2016 at 19:22

https://www.theregister.co.uk/2016/06/27/woman\_microsoft\_windows\_10\_upgrades/

Report to https://www.saferproducts.gov/Default.aspx  It's a start - I did. The more people that do might make it reach a threshold where the government would actually do something.  

My Surface Pro 3 bought in 2015 was OK for around 12 months - then the fan started to make a loud noise like there was a hornet trapped in the machine.  This noise comes and goes and will always be triggered if I change the orientation of the device.  For a device that is supposed to be mobile this is terrible design.  Now the screen is actually separating from the device and I have discoloration (yellow streaks) at the bottom of the screen.  The screen is being held in place with scotch tape. This device has spent 99% of its life just sitting on the top of my desk and has never been bent or experienced any rough treatment.  I called MSFT and the best offer is to charge me $600 for a Surface Pro 4.  In addition I called the local store and they admitted that my configuration with an I& chip had overheating issued in 40-50% of the devices.  I am very unhappy with the durability of the device.  I feel like MSFT sold me a lemon and that they admit/know they sold me a lemon but are unwilling to replace it.   

The small claims court option has been on my agenda but have not tried it yet. Link to article on it below.

'I urge everyone to fight back' – woman wins $10k from Microsoft over Windows 10 misery

Software giant hauled into small claims court after PC knackered

By Alexander J Martin 27 Jun 2016 at 19:22 

https://www.theregister.co.uk/2016/06/27/woman\_microsoft\_windows\_10\_upgrades/

I finally reached MS since my lower left Surface Pro 4 screen first developed a yellow/brown spot and now bulges out separated about 1/3 inch.  Noticeable bulge. I finally talked to a MS agent in the Philippines who verified I'm out of the 3 year warranty and shouldn't use the computer. I pressed him with as many questions I could. I complained that I've had other laptops that have lasted longer with no battery problem. 

I asked if I could be given a discount on buying a replacement since I use this Surface 4 daily. He referred me to Microsoft Store to look for promotions or specials.

So much for my being a 30 plus year user of Microsoft products with generally good experiences with support when needed.

This is outright wrong. How can a hue and a cry reach Microsoft's ears? There is no Microsoft Store in my Albuquerque (NM) area.

I'm ready to take any recommended group and/or solo action. 

We should be given a special deal to buy a replacement, at the very least.

Larry Goodell, Placitas, New Mexico, USA

Same Issue here with a surface 4 pro. 

I´m really disappointed with Microsoft response about this issue. Now We have to pay again around $500 US dollars to get a replacement on this device. The only reason of doing it  is because of the investment on all the accessories which costed a fortune and that we cannot spend again $1200 on a new device (we need this type of portable devices).

Is more than obvious that this is a manufacturer problem with a severe risk for the end user. A recall should be made. A total disappointment, and a replacement for the same device should be made at no cost.

Waiting on for the HAZMAT packaging material, after being mentioned not to use the device (but Microsoft mentioned that there is no risk of fire), to return the device and for an outrageous $500 dollars bill for a refurbished old device.

All microsoft stores are closed to public due to COVID19

See this post for pictures

https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-wont-charge-or-turn-onbecause-it/b22479ee-d2da-4906-bd41-63807d81fb18?auth=1&tm=1596822384578

I would be happy to post pictures of the screen pushed out of the frame.