Yellow tint on Surface Book Screen

I wish I'd seen this post before buying my unit. I've only had it for  4 days so I think I'll be returning it. 

You're 1000% correct. $3500 is way too much to pay for such a noticeable and therefore avoidable hardware defect.

I had the exact opposite experience.  The screen of my Surface Book is yellowing on both sides, so I took it into the Microsoft Store in Los Angeles (in the Century City mall).  They told me that I'd need to pay $600 to replace the screen.  It's truly unbelievable to think that I spent $3000 on a computer that needs the screen replaced after a little over a year due to a known defect.  Shame on Microsoft for this.  I'll highly recommend to everyone I know to stay away from the Surface in the future.

Please show them my post and call corporate office if necessary, this is their flagship product and its known issue

Hi Jeff,

The discoloration on the screen can be a hardware related issue. It would be best if you take your device to a Microsoft Store to have it assessed. Our personnel will be able to provide you with the appropriate resolution. Should you need additional assistance, please contact our Answer Desk. If you're outside the US, refer to the Global Customer Service phone numbers to get in touch with the Customer Support in your region.

Feel free to post back if you have any concerns.

Took your advise - took it into a local store here in Dallas and they could not have been greater. Flagship customer service and care. They quickly diagnosed the problem and replaced my Surface Book. As I stated below - the service and care exceeded my expectations. Its refreshing to see a massive company step up and do the right thing by the customer. Well done Microsoft, well done!

Sorry to post in your thread but I'm hoping that the visibility of your result can help with the resolution of mine.

I have a Surface Book 1 that is suffering from this same issue.  I've tried taking it into a Microsoft Store and had an extremely terrible experience.  The Microsoft representative hardly glanced at the screen, told me the warranty was up and that I needed to pay $600 for a replacement.  He refused to look up the fact that this is a known hardware issue.  I tried calling support, was passed around to three different people and eventually told the same thing, $600.

My Surface Book was very lightly used.   Paying $600 after the initial cost (~$2500) of the device after such little time is not something that I can feel right about doing.

I've been an avid supporter of Microsoft for years.  I've even let my experience with the Band 2 slide (5 faulty devices due to charging issues before just throwing in the towel).  However, I cannot in good conscience continue to support Microsoft if they are not willing to stand behind their flagship product.

I'm hoping that someone from Microsoft support sees this and gets in touch with me to restore my faith in this company.

I just got off the phone with support for the same issue. They offered the $600 replacement as well. I asked that it be escalated up a level and was told they will contact me on Wednesday. NOT ACCEPTABLE to pay so much for a product that will not last two years.