Rumbling/crackling sound on Surface Headphones 2 in left ear cup. But not if noise cancelling is set to "Ambient Sound Amplified"

Question

Rumbling/crackling sound on Surface Headphones 2 in left ear cup. But not if noise cancelling is set to "Ambient Sound Amplified"

Anonymous

So basically title. And I've tried factory resetting them and all that, but nothing, except doing the noise cancelling thing is on. Because of that maybe it's a software glitch or something wrong with the microphone.

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2 answers

Answer 1

I have the exact same issue happening with my pair that started several days after my 1 year warranty, if you still have yours I'd recommend you send it back other wise they tell you to pay 160 or so to fix a problem that might only cost 50. MIcrosoft won't be helpful for what seems like a fairly regular fault in their product at least from my experience

Answer 2

Hi Grooty12,

Thank you for reaching Microsoft Community.

Please follow these steps below to troubleshoot the issue on your Surface Headphones 2:

1: Check if the correct audio profile is selected

Click the Audio icon on your Taskbar (if Windows 10)

Select Headphones (Surface Headphones Stereo) if listening to music

Select Headset (Surface Headphones Hands-Free) if making phone calls

2: Check the Equalizer if it is changed to a setting that may caused the issue

Open the Surface Audio app then choose Equalizer

Under the Equalizer, try to change the preset to Flat

3: Restart the app or audio source

**** Close the application that is being used as the audio source on the host device and then open it again.

4: Try turning off the headphones then back on

5:Update your Surface Headphones 2

Refer to this page to Update Surface Headphones

6: Reset your Surface Headphones 2

**** Refer to this page to Reset your Surface Headphones 2

7: Pair with another device

Please try to pair the Surface Headphones with another host device and see if the issue still occurs

If still the issue persist after the steps above or the issue also occurs on another host device, please contact support through this page: Contact Us or through our Global Customer Service phone numbers to check for options available and for further assistance.

Hope this helps.