Surface Pro 3 LGC Battery Degradation

Anonymous
2017-02-16T00:04:44+00:00

Split from this thread.

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-02-16T13:57:45+00:00

    Adding my voice to the list.  This canned response didnt work for me either.

    That was a pretty rude move to close this thread like it was a help desk ticket you didnt want to deal with.

    Is that what we are to you? A problem you dont want to deal with?  Because that is how I feel and maybe some of the other feel the same way.

    So far we have been:

    1. Lied to ($200 battery replacement out of warranty)
    2. Ignored
    3. and now treated like an inconvenience. 

    So being honest, because of this issue, I wont be buying anymore Microsoft hardware, software, or hosting if there is another option.  I also would recommend anyone against a Surface if asked.  There are plenty of other options out there, and as a bonus, me and anyone that follows my advice will not be an inconvenience to you in the future.

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  2. Anonymous
    2017-02-16T13:19:06+00:00

    The problem is STILL NOT SOLVED.

    PLEASE NOTIFY THE CORRECT PEOPLE AT MS as to what is going on. Just READ THE THREAD!

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  3. Anonymous
    2017-02-16T00:48:51+00:00

    Just to confirm. The update DOESN'T FIX THE PROBLEM:

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  4. Anonymous
    2017-02-16T00:43:12+00:00

    Time to put some teeth into the bite and get class action going to get a solution

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  5. Anonymous
    2017-02-16T00:31:13+00:00

    If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint and fix the problem.

    Please also ensure you device is up to date by downloading and installing the latest Surface driver and firmware updates from the Microsoft Download Center. Look for the Windows 10 or Windows 8 .msi file.

    Should you need any further assistance, please contact us.

    I've tried all these things. Furthermore, I reset my surface pro 3 which was a HUGE mistake. Now it won't even stay powered on long enough to run windows updates on my slow DSL connection! I'm sorry, but this Surface Pro 3 was the biggest waste of money I've ever spent, and I am simply appalled at Microsoft's response. $29 to talk to a service tech for an upwards of $2K device that didn't even last two years. What a disappointment!

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