Surface Pro 3 LGC Battery Degradation

Anonymous

Split from this thread.

It was suggested that I open a new thread for this issue that I am having.

Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.

I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.

With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.

I'm hoping that someone out there has some suggestions.

Thank You.

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301 answers

Anonymous

2017-01-13T18:53:25+00:00

Got ya. Thanks for the update.
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Anonymous

2017-01-13T18:39:59+00:00

Right now the battery appears to be functioning almost entirely as expected.

I'm starting to think this thread has a lot of different battery related symptoms which may or may not be the same problem.

My symptoms were the machine could not detect the battery and would randomly shut off as a result if not plugged in at all times, but I could occasionally use it a while without plugging it in.

Right now I Can see the battery and the charge and the machine is functioning unplugged.
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Anonymous

2017-01-13T18:33:05+00:00

What is this doing for you? Is it allowing it to charge, or are you able to detach from the charger and not have it die?
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Anonymous

2017-01-13T18:29:51+00:00

Okay I've had some recent success.

Can some other people who are experiencing issues see if changing power settings helps? Specifically check that the computer does not turn off and go to sleep at the same time when plugged in (mine was set to do both at 10 mins)

Also make sure the network does not stay enabled in sleep mode. Right now my battery is detected and seems to work. It is unwilling to charge past 97% but boy can I live with that if it stays working otherwise.
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Anonymous

2017-01-12T21:05:54+00:00

I had to replace a Surface Pro 3 for different issue a few weeks ago, and Microsoft sent the replacement with the fan/heat/battery issue… so i'm assuming the refurbs would have the same issue. They don't care. They are done making them anyway, and they probably figure we will just go to the 4, or hopefully, the 5 and line their pockets some more.

Steve Ballmer introduced the Surface, made a TON of money, then retired a couple of years after that. Now, Satya Nadella is the CEO. Why would the new guy care about the previous issues when he can just move forward? Nadella is too concerned with LinkedIn and the Surface Pro 5 to even think about an old device that isn't even going to be produced anymore.

What about the consumer, you ask?

What about 'em?

Think about Office, and they way it's licensed. Think about the Windows 10 aggressive updates and the nightmare of any OS repair/reimage after upgrading to 10. Not fixing the SP3 issue seems like another scheme to me.

Microsoft is just a big ol' a**h***.
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