Letter has been sent. I've asked for a response by 5th December so let's see what happens.
Surface Pro 3 LGC Battery Degradation
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Anonymous
Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Surface | Surface Pro | Display and screen
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Anonymous
2016-11-23T14:07:37+00:00 -
Anonymous
2016-11-23T00:17:48+00:00 I've drafted a letter to Microsoft's Corporate and Legal Affairs office in the UK asking for their assistance and guidance on this matter....
I will support you!
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Anonymous
2016-11-22T16:20:19+00:00 I've drafted a letter to Microsoft's Corporate and Legal Affairs office in the UK asking for their assistance and guidance on this matter. It'll get posted tomorrow and I'll keep you all updated with progress! Here's hoping...
LIKE
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Anonymous
2016-11-22T15:20:16+00:00 I've drafted a letter to Microsoft's Corporate and Legal Affairs office in the UK asking for their assistance and guidance on this matter. It'll get posted tomorrow and I'll keep you all updated with progress! Here's hoping...
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Anonymous
2016-11-22T14:26:58+00:00 I guess this is a lost cause. At this point, regardless of whether or not MS fixes this issue I can safely say I will never buy another Surface product again. Now I have to figure out what to do with this paperweight, because I certainly cannot use it in its current condition. You win MS. Or do you?