Wendy,
Microsoft has not released a fix (or information on timing) for SP3's with LGC
batteries. Some people report that it immediately shuts down when not powered by
AC. I personally have a SP3 with an LGC battery and am waiting for this as well.
Surface Pro 3 LGC Battery Degradation
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Anonymous
Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
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Anonymous
2016-10-03T13:31:02+00:00 Split from this thread.
Thanks, Barb. Here's my battery report from 9/29 - I'd initially posted it in the thread specific to the LGC battery problem. ~Wendy
Battery report
COMPUTER NAME DESKTOP-OEAB487 SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2016-09-29 15:33:51 Installed batteries
Information about each currently installed battery
NAME X883815 MANUFACTURER LGC-LGC SERIAL NUMBER 1163205124 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 40,865 mWh CYCLE COUNT 91 Recent usage
Power states over the last 3 days
2016-09-28 17:14:47 Active Battery 86 % 35,401 mWh 17:14:47 Suspended 86 % 35,401 mWh 16:58:33 Active Battery 100 % 41,184 mWh 17:29:36 Suspended 73 % 30,263 mWh 17:30:19 Active Battery 73 % 30,035 mWh 17:41:34 Active AC 64 % 26,342 mWh 20:01:00 Suspended 96 % 39,702 mWh 20:02:18 Active Battery 96 % 39,406 mWh 20:07:33 Connected standby Battery 92 % 37,818 mWh 20:07:42 Suspended 92 % 37,787 mWh 20:08:23 Active Battery 91 % 37,582 mWh 21:46:54 Connected standby Battery 6 % 2,394 mWh 21:46:55 Suspended 6 % 2,394 mWh 2016-09-29 14:54:02 Active Battery 100 % 40,865 mWh 15:32:29 Report generated Battery 65 % 26,760 mWh Battery usage
Battery drains over the last 3 days
2016-09-28 17:14:47 Active 0:00:00 - - 16:58:33 Active 0:31:02 27 % 10,921 mWh 17:30:19 Active 0:11:15 9 % 3,693 mWh 20:02:18 Active 0:05:14 4 % 1,588 mWh 20:07:33 Connected standby 0:00:09 - 31 mWh 20:08:23 Active 1:38:30 85 % 35,188 mWh 21:46:54 Connected standby 0:00:00 - - 2016-09-29 14:54:02 Active 0:38:26 35 % 14,105 mWh Usage history
History of system usage on AC and battery
2016-08-08 - 2016-08-15 12:29:10 16:12:54 20:57:23 5:39:01 2016-08-15 - 2016-08-22 2:00:35 3:42:38 30:07:06 0:03:31 2016-08-22 - 2016-08-29 12:58:40 3:31:08 21:47:02 0:29:38 2016-08-29 - 2016-09-05 - - 27:10:38 0:00:02 2016-09-05 - 2016-09-12 6:30:48 1:28:30 26:00:03 - 2016-09-12 - 2016-09-19 1:51:51 1:13:09 - - 2016-09-20 - - - - 2016-09-21 - - - - 2016-09-22 1:26:52 0:24:17 11:11:43 0:00:01 2016-09-23 0:28:21 0:00:01 3:18:56 - 2016-09-24 1:27:57 - 4:29:19 - 2016-09-25 0:15:47 0:59:56 6:38:42 - 2016-09-26 - - 1:19:35 0:00:01 2016-09-27 - - - - 2016-09-28 2:26:00 0:00:09 2:19:24 - Battery capacity history
Charge capacity history of the system's batteries
2016-08-08 - 2016-08-15 40,659 mWh 42,157 mWh 2016-08-15 - 2016-08-22 40,759 mWh 42,157 mWh 2016-08-22 - 2016-08-29 40,092 mWh 42,157 mWh 2016-08-29 - 2016-09-05 40,066 mWh 42,157 mWh 2016-09-05 - 2016-09-12 39,881 mWh 42,157 mWh 2016-09-12 - 2016-09-19 40,254 mWh 42,157 mWh 2016-09-20 40,926 mWh 42,157 mWh 2016-09-21 40,926 mWh 42,157 mWh 2016-09-22 40,937 mWh 42,157 mWh 2016-09-23 40,716 mWh 42,157 mWh 2016-09-24 40,500 mWh 42,157 mWh 2016-09-25 40,500 mWh 42,157 mWh 2016-09-26 40,500 mWh 42,157 mWh 2016-09-27 40,500 mWh 42,157 mWh 2016-09-28 41,183 mWh 42,157 mWh Battery life estimates
Battery life estimates based on observed drains
2016-08-08 - 2016-08-15 5:41:04 116:38:47<br><br>14 % / 16 h 5:53:38 120:56:38<br><br>13 % / 16 h 2016-08-15 - 2016-08-22 4:59:31 48:45:18<br><br>33 % / 16 h 5:09:47 50:25:38<br><br>32 % / 16 h 2016-08-22 - 2016-08-29 5:14:15 17:08:16<br><br>93 % / 16 h 5:30:26 18:01:14<br><br>89 % / 16 h 2016-08-29 - 2016-09-05 - - - - 2016-09-05 - 2016-09-12 1:55:42 9:37:44<br><br>166 % / 16 h 2:02:18 10:10:43<br><br>157 % / 16 h 2016-09-12 - 2016-09-19 2:02:22 6:30:37<br><br>246 % / 16 h 2:08:09 6:49:05<br><br>235 % / 16 h 2016-09-20 - - - - 2016-09-21 - - - - 2016-09-22 2:13:21 4:30:47<br><br>355 % / 16 h 2:17:19 4:38:51<br><br>344 % / 16 h 2016-09-23 1:14:19 - 1:16:57 - 2016-09-24 1:46:15 - 1:50:36 - 2016-09-25 2:02:47 16:35:12<br><br>96 % / 16 h 2:07:48 17:15:55<br><br>93 % / 16 h 2016-09-26 - - - - 2016-09-27 - - - - 2016-09-28 1:57:00 3:19:16<br><br>482 % / 16 h 1:59:46 3:23:59<br><br>471 % / 16 h Current estimate of battery life based on all observed drains since OS install
Since OS install 3:22:03 30:36:33<br><br>52 % / 16 h 3:28:26 31:34:37<br><br>51 % / 16 h -
Anonymous
2016-09-30T04:56:28+00:00 This has been quite a pain for me as well, I have used both surface 2 RT and Pro 2 before jumping to surface pro 3 last year. Both earlier devices were rock solid but surface pro 3 has been a pretty rough experience to say the least. Originally I got the surface pro 3 with SMPLO battery which kept on giving shorter and shorter battery life, getting worse day by day. I was advised a couple of times by Microsoft support that a fix would be released soon and I kept on waiting. Until it came to a point where i had to use it as a desktop, with power cord plugged in all the time. Luckily Microsoft store guys were helpful and they replaced it with another unit with LGC battery. This was few days before Microsoft released the new firmware, I could have waited but I was scared that device will die and never turn on for me to be able to update. Then i would have had no way of proving, if this was actually a battery issue.
Now couple days back, replacement device started having this issue, battery is not detected but does hold the charge. I couldn't turn on the device from deep sleep without plugin in to power. It will work on battery once it was on, although i had no way of knowing how much battery was left. This would sometimes get fixed by doing a hard reboot (ie Volume UP + Power 30 seconds).
Today I checked this thread and saw people recommending to roll back firmware driver and I gave it a shot, since then its been running normal. I rolled back the driver for "Surface pro embedded controller", it was the most recently updated. Driver date was August 15th, I believe. I am not sure how long it will be stable for, but its been ok for last 10 -12 hours.
I am not sure if windows update will automatically push the new firmware again, Should i just disable updates?
Also my device is still under warranty, should I ask for replacement?
Is there a version that has no issues? I am not sure if getting another replacement would help at all, if its going to start doing the same in a few days.
Anyways I am adding my battery report.
Battery report
COMPUTER NAME SURFACEPRO3 SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2016-09-30 00:29:51 Installed batteries
Information about each currently installed battery
NAME X883815 MANUFACTURER LGC-LGC SERIAL NUMBER 1219699716 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 41,283 mWh CYCLE COUNT 7 Recent usage
Power states over the last 3 days
2016-09-27 01:18:20 Active Battery 52 % 21,668 mWh 02:23:53 Connected standby Battery 36 % 14,866 mWh 02:53:54 Suspended 36 % 14,767 mWh 09:25:18 Connected standby Battery 36 % 14,850 mWh 09:25:18 Connected standby AC 36 % 14,850 mWh 09:25:18 Active AC 36 % 14,850 mWh 09:39:04 Connected standby AC 44 % 18,278 mWh 09:39:10 Active AC 44 % 18,293 mWh 10:15:48 Connected standby AC 69 % 28,363 mWh 10:26:16 Active AC 77 % 31,836 mWh 10:41:02 Suspended 88 % 36,336 mWh 15:01:19 Battery changed AC - - 15:01:19 Active AC - - 15:01:19 Suspended - - 15:38:01 Active Battery - - 2016-09-28 01:23:47 Connected standby Battery - - 01:23:48 Suspended - - 01:25:11 Connected standby Battery - - 01:25:11 Active Battery - - 01:25:59 Connected standby Battery - - 01:55:59 Suspended - - 09:20:06 Battery changed AC 70 % 28,994 mWh 09:20:06 Active AC 70 % 28,994 mWh 09:48:59 Active Battery 89 % 36,655 mWh 09:53:32 Active AC 86 % 35,401 mWh 09:57:11 Connected standby AC 87 % 35,842 mWh 10:02:38 Active AC 90 % 37,126 mWh 10:02:43 Active Battery 90 % 37,149 mWh 10:03:02 Connected standby Battery 90 % 37,134 mWh 10:33:03 Suspended 90 % 37,096 mWh 10:33:43 Connected standby Battery 90 % 37,141 mWh 10:33:43 Active Battery 90 % 37,141 mWh 10:33:43 Active AC 90 % 37,141 mWh 10:34:00 Active Battery 90 % 37,217 mWh 14:16:35 Connected standby Battery 88 % 36,206 mWh 14:41:31 Active Battery 87 % 35,796 mWh 14:50:17 Connected standby Battery 84 % 34,588 mWh 14:53:36 Active Battery 84 % 34,504 mWh 14:53:39 Connected standby Battery 84 % 34,496 mWh 15:23:39 Suspended 83 % 34,428 mWh 15:24:18 Battery changed AC - - 15:24:18 Active AC - - 15:26:51 Active Battery - - 15:26:54 Active AC - - 15:29:31 Active Battery - - 15:48:57 Connected standby Battery - - 16:08:50 Active Battery - - 16:11:41 Connected standby Battery - - 16:41:43 Suspended - - 16:42:20 Connected standby Battery - - 16:42:20 Active Battery - - 16:42:20 Active AC - - 16:42:20 Active Battery - - 16:42:20 Connected standby Battery - - 16:42:21 Suspended - - 16:43:58 Battery changed Battery 78 % 32,042 mWh 16:43:58 Connected standby Battery 78 % 32,042 mWh 16:43:58 Active Battery 78 % 32,042 mWh 2016-09-29 02:07:20 Connected standby Battery 53 % 21,850 mWh 02:07:21 Suspended 53 % 21,850 mWh 10:08:11 Connected standby Battery 52 % 21,652 mWh 10:08:11 Active Battery 52 % 21,652 mWh 10:22:50 Connected standby Battery 48 % 19,882 mWh 10:29:25 Connected standby AC 48 % 19,813 mWh 10:29:26 Active AC 48 % 19,813 mWh 10:29:31 Connected standby AC 48 % 19,813 mWh 11:16:50 Active AC 86 % 35,500 mWh 11:30:56 Connected standby AC 93 % 38,395 mWh 11:30:57 Connected standby Battery 93 % 38,403 mWh 11:30:57 Active Battery 93 % 38,403 mWh 11:31:06 Active AC 93 % 38,403 mWh 11:32:01 Connected standby AC 93 % 38,547 mWh 11:50:29 Active AC 98 % 40,371 mWh 11:52:11 Active Battery 98 % 40,478 mWh 11:52:21 Connected standby Battery 98 % 40,470 mWh 11:52:22 Suspended 98 % 40,470 mWh 18:08:10 Connected standby Battery 98 % 40,272 mWh 18:08:10 Active Battery 98 % 40,272 mWh 18:08:28 Connected standby Battery 97 % 40,227 mWh 18:38:28 Suspended 97 % 40,037 mWh 19:03:08 Connected standby Battery 97 % 39,854 mWh 19:03:08 Active Battery 97 % 39,854 mWh 19:05:56 Connected standby Battery 96 % 39,467 mWh 19:35:56 Suspended 95 % 39,376 mWh 2016-09-30 00:27:30 Connected standby Battery 95 % 39,186 mWh 00:27:30 Active Battery 95 % 39,186 mWh 00:28:54 Report generated Battery 94 % 39,011 mWh -
Anonymous
2016-09-29T19:53:36+00:00 Hello!
I'm sorry to say that I'm also having LG battery problems. I was getting about 6 hours of battery life before the 8/29/16 firmware update and after that update I'm down to about 1.5 hours of battery life from a full charge. I did a clean install in late July or early August; things were fine until the 8/29 update. Sometimes the battery seems to drain much faster than 1.5 hours -- I'm pulling my hair out. I bought my SP3 on the MS Education store and I use it for school, where I typically don't have the ability to plug-in everywhere. I even went so far as to order a replacement SP3 battery but when I watched the YouTube video on how to do the swap-out I almost fainted. I am including my latest battery report FYI. Hope it helps and I hope there's a fix coming quickly!
Thanks,
Wendy
Battery report
COMPUTER NAME DESKTOP-OEAB487 SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2016-09-29 15:33:51 Installed batteries
Information about each currently installed battery
NAME X883815 MANUFACTURER LGC-LGC SERIAL NUMBER 1163205124 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 40,865 mWh CYCLE COUNT 91 Recent usage
Power states over the last 3 days
2016-09-28 17:14:47 Active Battery 86 % 35,401 mWh 17:14:47 Suspended 86 % 35,401 mWh 16:58:33 Active Battery 100 % 41,184 mWh 17:29:36 Suspended 73 % 30,263 mWh 17:30:19 Active Battery 73 % 30,035 mWh 17:41:34 Active AC 64 % 26,342 mWh 20:01:00 Suspended 96 % 39,702 mWh 20:02:18 Active Battery 96 % 39,406 mWh 20:07:33 Connected standby Battery 92 % 37,818 mWh 20:07:42 Suspended 92 % 37,787 mWh 20:08:23 Active Battery 91 % 37,582 mWh 21:46:54 Connected standby Battery 6 % 2,394 mWh 21:46:55 Suspended 6 % 2,394 mWh 2016-09-29 14:54:02 Active Battery 100 % 40,865 mWh 15:32:29 Report generated Battery 65 % 26,760 mWh Battery usage
Battery drains over the last 3 days
2016-09-28 17:14:47 Active 0:00:00 - - 16:58:33 Active 0:31:02 27 % 10,921 mWh 17:30:19 Active 0:11:15 9 % 3,693 mWh 20:02:18 Active 0:05:14 4 % 1,588 mWh 20:07:33 Connected standby 0:00:09 - 31 mWh 20:08:23 Active 1:38:30 85 % 35,188 mWh 21:46:54 Connected standby 0:00:00 - - 2016-09-29 14:54:02 Active 0:38:26 35 % 14,105 mWh Usage history
History of system usage on AC and battery
2016-08-08 - 2016-08-15 12:29:10 16:12:54 20:57:23 5:39:01 2016-08-15 - 2016-08-22 2:00:35 3:42:38 30:07:06 0:03:31 2016-08-22 - 2016-08-29 12:58:40 3:31:08 21:47:02 0:29:38 2016-08-29 - 2016-09-05 - - 27:10:38 0:00:02 2016-09-05 - 2016-09-12 6:30:48 1:28:30 26:00:03 - 2016-09-12 - 2016-09-19 1:51:51 1:13:09 - - 2016-09-20 - - - - 2016-09-21 - - - - 2016-09-22 1:26:52 0:24:17 11:11:43 0:00:01 2016-09-23 0:28:21 0:00:01 3:18:56 - 2016-09-24 1:27:57 - 4:29:19 - 2016-09-25 0:15:47 0:59:56 6:38:42 - 2016-09-26 - - 1:19:35 0:00:01 2016-09-27 - - - - 2016-09-28 2:26:00 0:00:09 2:19:24 - Battery capacity history
Charge capacity history of the system's batteries
2016-08-08 - 2016-08-15 40,659 mWh 42,157 mWh 2016-08-15 - 2016-08-22 40,759 mWh 42,157 mWh 2016-08-22 - 2016-08-29 40,092 mWh 42,157 mWh 2016-08-29 - 2016-09-05 40,066 mWh 42,157 mWh 2016-09-05 - 2016-09-12 39,881 mWh 42,157 mWh 2016-09-12 - 2016-09-19 40,254 mWh 42,157 mWh 2016-09-20 40,926 mWh 42,157 mWh 2016-09-21 40,926 mWh 42,157 mWh 2016-09-22 40,937 mWh 42,157 mWh 2016-09-23 40,716 mWh 42,157 mWh 2016-09-24 40,500 mWh 42,157 mWh 2016-09-25 40,500 mWh 42,157 mWh 2016-09-26 40,500 mWh 42,157 mWh 2016-09-27 40,500 mWh 42,157 mWh 2016-09-28 41,183 mWh 42,157 mWh Battery life estimates
Battery life estimates based on observed drains
2016-08-08 - 2016-08-15 5:41:04 116:38:47<br><br>14 % / 16 h 5:53:38 120:56:38<br><br>13 % / 16 h 2016-08-15 - 2016-08-22 4:59:31 48:45:18<br><br>33 % / 16 h 5:09:47 50:25:38<br><br>32 % / 16 h 2016-08-22 - 2016-08-29 5:14:15 17:08:16<br><br>93 % / 16 h 5:30:26 18:01:14<br><br>89 % / 16 h 2016-08-29 - 2016-09-05 - - - - 2016-09-05 - 2016-09-12 1:55:42 9:37:44<br><br>166 % / 16 h 2:02:18 10:10:43<br><br>157 % / 16 h 2016-09-12 - 2016-09-19 2:02:22 6:30:37<br><br>246 % / 16 h 2:08:09 6:49:05<br><br>235 % / 16 h 2016-09-20 - - - - 2016-09-21 - - - - 2016-09-22 2:13:21 4:30:47<br><br>355 % / 16 h 2:17:19 4:38:51<br><br>344 % / 16 h 2016-09-23 1:14:19 - 1:16:57 - 2016-09-24 1:46:15 - 1:50:36 - 2016-09-25 2:02:47 16:35:12<br><br>96 % / 16 h 2:07:48 17:15:55<br><br>93 % / 16 h 2016-09-26 - - - - 2016-09-27 - - - - 2016-09-28 1:57:00 3:19:16<br><br>482 % / 16 h 1:59:46 3:23:59<br><br>471 % / 16 h Current estimate of battery life based on all observed drains since OS install
Since OS install 3:22:03 30:36:33<br><br>52 % / 16 h 3:28:26 31:34:37<br><br>51 % / 16 h -
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