This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Split from this thread.
Split from this thread.
It was suggested that I open a new thread for this issue that I am having.
Since the Win 10 Anniversary update, I was not able to turn on my Surface Pro 3 i7 512GB with LGC LGC Battery without having it plugged in with the power supply or docking (I own a total of Three Surface Pro 3 Docks at home and 2 offices). It always said "82%, Plugged in, Not Charging", and would always instantly turn off once I pulled off the power supply tab.
I had spoke with a Technical Agent online, had my Pro 3 remote accessed, did all the proposed solutions, and even had a call from Bellevue, WA (I live in Hong Kong) before I found out that it was a software issue as stated by Microsoft.
With Auto Update turned on, I was notified that I should restart my Pro 3 this morning while I was on the docking station. I was happy that this issue was going to be resolved, but now I am disappointed that this firmware update did nothing for my Pro 3.
I'm hoping that someone out there has some suggestions.
Thank You.
Attachment
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
At this point i am diagnosing the issue personally to confirm if it is indeed the FW as suspected (something the community was expecting MS to do).
My device has been sitting on a shelf for over a year now waiting for this issue to be fixed, and MS has made it quite clear through silence that they simple don't care enough to solve the issue.
I'd rather swap the boards in my 2 devices to find the root cause than to pay ms $600 here in Canada to get a refurb device.
Greg,
First and foremost, thank you Greg for responding with an official recognition of the problem. I hope that you can appreciate from the consumer's end how frustrating the silence was. We all had the same problem, starting at the same time and were basically being told that we were SOL. Again, thanks for the update.
Bilal,
I'm going to agree with you in opposition to Greg's comment. My son was playing Minecraft on my SP3 before bed time on battery. When he shut it down, I had "Updates ready to be installed". I plugged it in and let it go for the night. That was the last time it ran on battery.
So, if Greg is correct, then I think that we are all suffering from one HUGELY annoying and timely coincidence.
Chris
would not be in a position to take you up on an offer to send yours in. Greg
hasn't been back since he made that one post.
three different issues with LGC batteries.
you could install firmware - even if there was a fix - in your situation where
it is 0% not charging. So you should chase a replacement. I have been unable to
find anyone that will honor the $200 battery replacement promise on Reddit
https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chsei5u
answer as to how customers can get a $200 SP3 battery replacement.
I also have the issue with LGC battery.
Before 8/29 update, my SP3 has battery issue, once unplugged SP3 will shutdown within 20 seconds because of battery. After 8/29 firmware update, the problem is still there. Here is the battery report, only 144mWh.
Got a reply from MS:
'
That’s definitely a different problem from what we saw with the Simplo batteries. I’ll send it back up to the engineering team.
'
