Agreed. This is also my very last Surface. Shame on Microsoft for not listening to disgruntled customers.
Keyboard on new Surface Pro 11 does not always pair with unit upon startup
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Anonymous
I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?
Surface | Surface Pro | Performance and maintenance
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126 answers
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Anonymous
2025-06-14T16:09:03+00:00 -
Anonymous
2025-06-14T02:12:45+00:00 Unfortunately, as of 6/13/25 with all updates installed, this is still a problem.
The only solutions I've found are Miles' in a post above. I use his workaround of pressing the start button before I open the keyboard, and that works. But we shouldn't have to use workarounds, especially about six months after this product was released.
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Anonymous
2025-06-02T23:13:24+00:00 Oh, I will. And I hope you're right! :-)
I haven't experienced it at sleep/hibernate, but then my device doesn't do either of those often. I hope it helps us all--releasing the machines with this problem was pretty bad.
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Anonymous
2025-06-02T19:25:31+00:00 We'll see. That isn't an accurate description of the problem--it's not a USB device, and the problem happens *at* reboot. But if it's solved, great!
I manage it by pressing the power button before I open the keyboard (thanks Miles!), but it would be nice not to have to.
Half the people reporting here are talking about sleep/hibernate.
It might well be that the device is connected hardware wise like an USB device.
I advise you to check nonetheless if this fixed the issue, they might have had the same root cause.
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Anonymous
2025-05-31T18:42:27+00:00 We'll see. That isn't an accurate description of the problem--it's not a USB device, and the problem happens *at* reboot. But if it's solved, great!
I manage it by pressing the power button before I open the keyboard (thanks Miles!), but it would be nice not to have to.