Keyboard on new Surface Pro 11 does not always pair with unit upon startup

Anonymous
2024-08-24T16:52:33+00:00

I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-12-16T13:52:23+00:00

    Hi All,

    So heres my latest findings.

    Immediately after the update it was working. Saw the curser on the user screen and it worked after a couple reboots. Next morning, not so much.

    What I am finding now, is that it's not a fix. I read the release notes, and nothing was referenced in it for this.

    For some reason (after I shutdown) leave the keyboard in the down position for a few minutes while its off. And then gently close it after a few minutes, it's more likely to work the next day. I'm still testing various things however I keep going back to the hinge mechanism closing to quickly or forcefully.

    Thanks!

    John

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  2. Anonymous
    2024-12-16T11:05:26+00:00

    Can someone please tell me how I can determine if I have received this update that everyone is posting about? I am up to date on updates, and I have checked my update history, but I can't tell which update might have been the "fix" for this ongoing problem. Thanks.

    Yes JDuplay

    Wrote "This update appeared on my surface this am. Firmware took a while to install but so far it looks positive.

    Microsoft Corporation - System Hardware Update - 11/21/2024"

    If you look in update history, Other updates, it should be there.

    Paul.

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  3. Anonymous
    2024-12-16T10:41:47+00:00

    I have exactly the same issue with the keyboard - many times I need to detach and reattach it to get it to work - Has microsoft provided a solution to this?

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  4. Anonymous
    2024-12-16T10:33:55+00:00

    Can someone please tell me how I can determine if I have received this update that everyone is posting about? I am up to date on updates, and I have checked my update history, but I can't tell which update might have been the "fix" for this ongoing problem. Thanks.

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  5. Anonymous
    2024-12-16T02:25:33+00:00

    Sadly, I must report that the update I applied last night on my Surface Pro 11 did not resolve the issue when I powered it on today.

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