Thanks for the post. It seems to have solved the problem for me. for now anyway :-)
I tried it and it didn't work for me. Happy to have another go!
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I am on my second keyboard/cover for my new Surface Pro 11 and am experiencing the following issue: On some startups -- not the majority of them -- the keyboard does not pair with the Surface Pro unit. The only solution has been to detach the keyboard from the unit and reattach it. I have cleaned the contacts (although this issue arose almost immediately out of the box after purchase), and followed a few other suggestions that I found online. One thing I have not done is reinstall the drivers. I can't imagine that they are out of date and a check of each says that they are up to date and the best drivers for the unit.) So, my question is this: if two different, new keyboards have experienced the same problem, does it sound like the issue is with the Surface unit itself? And if so, what other remedies are there before I turn it over to an expert?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for the post. It seems to have solved the problem for me. for now anyway :-)
I tried it and it didn't work for me. Happy to have another go!
Thanks for the post. It seems to have solved the problem for me. for now anyway :-)
Thanks but I tried that. Didn’t work for me! Appreciate the suggestion…
Have a nice thanksgiving!
John
This worked for me. Since implementing this change a couple of months ago, I've had once instance of the keyboard not connecting on startup
Settings > Time & Language > Typing > Touch Keyboard
Show the touch keyboard and toggle to 'never'
One important note: I never use the on screen keyboard. Doing this ^ change means the on screen keyboard will not appear.
Same issue here, on a new Surface Pro 11 with detachable Microsoft keyboard. On startup, the keyboard does not respond. I have to detach it and reattach it to get it working.