Hi Guia,
All updates are installed, and I'm seeing the same issue.
Best regards,
Chris
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Sometimes when I hover over a Taskbar Preview of an open window, it stays visible until I click it or move the cursor somewhere else. Sometimes it just disappears almost instantly, while I'm still trying to see what it shows. I've discovered what triggers the sudden closing:
As you can see in one of the lower reports, my charger is active. But every few seconds, the top line changes to "Not charging", one of the batteries changes to "in use", and then the top line says "Calculating", and then finally they all agree both batteries are charging. Every cycle of this closes any open Taskbar Previews!
It happens most frequently when the batteries are almost fully charged. Sometimes, probably depending on the CPU load, it keeps happening for hours when the batteries should be fully charged. Unplug the charger and it never happens (that I've noticed).
There are several threads, going back to Win7, describing similar issues with power management and Taskbar Preview. Like:
But those are with third-party power managers for other brands of notebook, with control settings I don't have. I have Microsoft's own flagship Surface Book - how can it be that this relatively ancient problem plagues the interaction between Microsoft hardware and software?
Has anyone found a solution other than running on battery?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Guia,
All updates are installed, and I'm seeing the same issue.
Best regards,
Chris
Hi Guia,
In my Surface Pro 4 I have the October 28 update (KB3197954 and KB3199986) but still have the problem.
Thank you for help.
Hi Guia,
My last updates were from October 27, and I don't see any additional updates available for download. Do you have a KB# that I can check?
Best regards,
Chris
To help resolve the issue with the taskbar preview, we suggest checking and running the latest October 28 update for the Surface Book. To check and install the latest update, please follow the steps below:
Do let us know if the same issue persists after successfully installing the October 28 update.
Regards.