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Hi.
The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)
When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office.... I have han the surface book and keyboard 7 months, and have never been a issue before a month ago. (I have tried to run e driver update, and the bluetooth repair, nothing helps.
They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....
Any ideas what our problem is, and are there other with the same issue???
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This works!
Thanks for posting this, I came up with the same solution from another thread that was discussing Bluetooth issues (not directly Surface Keyboard related, I think it was Speaker related). It suggested to lookup Bluetooth related HID devices in device manager, and do the same with power management as above.
Just a quick reminder of how my issue worked out - for new readers of these posts.
I had the exact same problem others are reporting:
Keyboard disconnecting, needing to be removed and re-paired in Bluetooth settings
The fix for me was to install the drivers for the USB motherboard chip.
The drivers that came built-in to Windows 10 could not be tweaked to work - many, many attempts.
So - visited the support page for my motherboard, (ASUS) and downloaded the driver that they supplied for the USB3 chip.
Ever since that got installed the keyboard has worked perfectly. It NEVER disconnects now.
This fix has survived 2 Windows 10 major updates (W10 2004 and W10 2009).
Hope this helps someone.
Ditch the Microsoft product. I've been following this post for years now. Microsoft will never fix it. They just keep selling these defective keyboards a mouses. Buy a keyboard with a wireless USB or Mini-USB connector.
Dang, problem re-appeared within 24 hours after removing the Bluetooth driver and reinstalling it with the one from Intel, just like when I did the same with the driver from HP!
Same problem here. However, I'm using Microsoft Designer Bluetooth keyboard instead and it looks like this model is suffering from the exact same problem as the Surface KB.
I've tried all the recommended fixes (power settings, regedit etc.) but no luck. The only difference I've noticed is that when I connect this keyboard to my Surface Book 2 it will re-connect much quicker (half a second) than to my desktop PC (2-3 seconds).
I'm not sure why Microsoft have designed this keyboard to switch off after few minutes of inactivity, probably to save power? But surely it is less frustrating to change batteries more often than to deal with this nonsense?
It's such a shame because the keyboard is absolutely fantastic for me and it feels almost exactly the same as my SB2 keyboard. Luckily I can still return mine and get a full refund but it's really annoying that we can't get it fixed for such a long time.
