Bluetooth Surface Keyboard keeps disconnects from my surface book 2

Anonymous
2019-01-30T09:32:54+00:00

Hi.

The last month, my surface keyboard (External bluetooth version), keeps loosing connection to my surface book 2, if i have been away from the office, or my Surface book 2 has been in standby..... (I have tried to change the batteries in the keyboard)

When it happens (Which is does many times a day), i have to delete the paired surface keyboard on the surface book.. wait about a minute, and the press the pair button on the keyboard, and pair it with my surface book again. Then i works undtil the nex time it has been in standby or i have been away from the office....    I have han the surface book and keyboard 7 months, and have never been a issue before a month ago.  (I have tried to run e driver update, and the bluetooth repair, nothing helps.

They funny thing is, that i have a business partner in another company with the same setup as mine, he told med that he has the same issue with keyboard as i have....   

Any ideas what our problem is, and are there other with the same issue???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2021-02-16T03:21:42+00:00

    Hi all,

    Finally, I have done connecting without disconnected anymore.

    Follow my step below.

    1. Open this and click to this keyboard 

    2

    3.

    4

    Do this with all device functions in step 3

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  2. Anonymous
    2020-08-04T15:30:00+00:00

    I also have the same issue. It has to do with the way the firmware goes into sleep (IoT Engineer here). I'm not running a surface but am using the keyboard with a real Win10 PC. Instead of unpairing and pairing the keyboard again, go to device manager. open the bluetooth tree right click on "Microsoft Bluetooth Enumerator" and "Microsoft Bluetooth Keyboard" and disable them both. then re-enable them in the same order. keep hitting the windows key and eventually you menu will open. 

        The main issue seems to be in the power setting to save battery life. With BLE devices, a deep sleep is possible to get the longest life out of the power supply. normally going into the settings for the device and deselecting the "Let Windows Control the Power" this would be fixed. however; the firmware on the keyboard and the driver do not match properly. There is no command on the chipset inside the keyboard to wake it from a sleep and the drivers contiune to limit power usage when a key is not being pressed. it's a dilemma of the hardware team and the software team not truly working together. 

        Hope someone will find this useful. by no means is this a fix. This is just a work around so that the device doesn't need to be paired over and over again.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-17T09:23:21+00:00

    Open Device Manger and Expand Bluetooth Adapters. Double tap "Marvell Avastar
    Bluetooth driver" and click Power Management, unmark "Allow the computer to turn
    of this device to save power" and click Ok.

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  4. Anonymous
    2019-05-29T07:04:44+00:00

    Hi Microsoft!

    Any solutions?????    My Microsoft Keyboard has been Standing in the Corner the last 3 month now.....  IT IS USELESS.   My cheap logitech runs flawless. 

    I have tried i with 2 different surface book 2's   (13" and a 15"   one with Nvidia GPU and one without) Same problem.

    I have reinstalled the windows operation system with the windows update, where it deletes everything. Same problem.

    I have tried with or without the bluetooth surface toll addon. Same problem

    I have tried to run the surface diagnostic tool. Same problem. 

    Is the next place for my surface keyboard the trashcan?????       Soon it is a half a yer since i reported the error

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  5. Anonymous
    2019-04-02T12:00:22+00:00

    Same keyboard, same setup (surface book 2) using the surface hub, same problem.  Leave the keyboard, loose connection.  Other Bluetooth devices still connected, but the surface keyboard loses connection.  I used to delete the keyboard from Bluetooth devices and then would add it back.  Now, I just run the Bluetooth trouble shooter, and it says it fixes it, which it does.  What does it fix, I have no idea, but the keyboard comes back, which beats deleting the keyboard.  With the 1809 update, it got worse.  Either it's the keyboard, or it is the Marvell radio adapter.  One of the devices has a serious problem.  Drives you nuts.  All Microsoft products, which is kind of disappointing.

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