Surface Pro 4 - Screen won't wake from sleep

Dear Microsoft:

If this is a software issue then patch it. If this is a hardware problem then issue a recall. Rejecting reviews, total silence, and ignoring us is going a long way towards running off customers permanently. 

Not so kind regards anymore,

Everyone!

p.s. Even I'm looking at shiny Apple products these days. Good grief! 

As it turns out, a few months ago, I finally gave up on Windows Phone and switched to you-know-what.  While it still smarts a little to say it (why, I don't know), they're SO far ahead it's not even funny.  I actually enjoy using a smartphone now.  You know, without having to bookmark forums that I visit every single day to check if a basic problem has been fixed.

I finally had enough and had some time to try and tackle this:

• I went to the Microsoft Store on a Friday and explained the problem. They claimed for this not be a very common problem, not unheard of, but not common. They were "very confident" a wipe and restore from their "special" packages would fix the problem. I tried to probe here a bit, and my conclusion was they don't have anything special at all that can't be downloaded by a consumer. After a few tests in the store with no wake issues, I went home.
• That evening, I had the first #nowake problem. The next day, I had another. Far less frequency than before, but still there. I went back on Sunday and they gave me a new one.
• New Surface Pro 4:
  • The great news - not a single #nowake for a week now.
  • The bad news - this one has some light bleed, but really only noticeable on the Surface boot screen. My first SP4 had none.
  • None of the following: heat issues, excessive fan, coming on by itself, sleep battery drain.

As we've all felt, it's a great device when it works. It's been great going into meetings knowing I can rely on it to quickly take notes.

I'd suggest folks keep swapping out until you get one that works. Much easier if you have a store around you.

Tweet: @surface @MicrosoftHelps #SurfacePro4 #nowake

Weird, had the EXACT same experience, except I got one sent to me. They were out of "replacement units" at my local store. But yeah, my replacement sp4 hasn't had a single no wake issue in almost 2 weeks, but ALSO has light bleed at the bottom center of the screen. Only when the Surface Logo is up when booting. Ill take lightbleed over not waking any day. Maybe it is a hardware issue after all. I just put Build 14316 insider preview on there, and have yet to have a single issue. My heart dropped yesterday after installing the preview build, and it said I had to restart for the 2-17 update(which was already on there). But have restarted a few times and all is well.

Dear Microsoft:

If this is a software issue then patch it. If this is a hardware problem then issue a recall. Rejecting reviews, total silence, and ignoring us is going a long way towards running off customers permanently. 

Not so kind regards anymore,

Everyone!

p.s. Even I'm looking at shiny Apple products these days. Good grief!

Happy to support that tweeting in any form.  This is ludicrous.

Please, feel free to download the image and send it, too. They shouldn't be censoring that- there's nothing offensive, no foul language, nothing wrong at all! Very honest and I even say many good things about it.