Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-03-19T15:30:56+00:00

    Hello,

    Is the graphics driver Intel Beta Graphics driver 15.40.20.4404  downloadable from Microsoft?

    Kind Regards

    No.  It's available from Intel only, HERE!

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  2. Anonymous
    2016-03-19T15:08:12+00:00

    Hello,

    Is the graphics driver Intel Beta Graphics driver 15.40.20.4404  downloadable from Microsoft?

    Kind Regards

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  3. Anonymous
    2016-03-19T12:36:53+00:00

    At least for me, the Intel Beta Graphics driver 15.40.20.4404 has solved the heating issue while SP4 i5/256/8 is in sleep mode and the black screen after sleep issue completely.

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  4. Anonymous
    2016-03-19T08:31:47+00:00

    So I tried to set my computer back to allowing sleeping - and it was really hard to get it to crash the display - I had to wait 30 minutes after sleeping to make it happen. (20 minutes didn't do it).

    So after finally getting it to crash, now I noticed that the keyboard doesn't light up when I click on the pen eraser. When I press the keyboard, it still lights up. So now I'm confused, it looks as if it had crashed during sleep - not some sort of a display crash.

    Has anybody else tried the pen erase button to see if the keyboard lights up while you get the black display?

    I also tried plugging in a wireless mouse. I have a version of the dongle that lights up green when the computer connects to it and it is active - I noticed that it was non-responsive on my SP4.

    It does look like it's a computer crash, not a display crash for this particular session.

    Incidentally, when I set up sleep after 1 minute and hibernation after 10 minutes, the SP4 successfully enters hibernation.

    • Peter

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