Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-25T00:33:50+00:00

    I too am having the same problem.  Tried the 128GB/4GB RAM i5 and the 256GB/8GB RAM i5 and both have the same problem.  This is totally unacceptable and MS should be fixing this immediately.   If MS doesn't fix it soon I will be returning the second one for good and look for other options.

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  2. Anonymous
    2015-11-24T20:03:59+00:00

    I've been having the same issue with my Surface Pro 4/128/i5/4GB. when I close the type cover and open it later, the display simply won't wake up.

    I saw your post and I can tell you the answer is NO!. 

    After holding the power button so many times, I finally got an error from Windows where the device refused to boot. It got caught in a boot loop where it would show the Surface screen then try to boot Windows and then error out and keep doing it until I force it off.

    I downloaded the 4GB recovery tool for the Pro 4 and redid the system from the recovery image. I diodnt install anything else and I closed the cover and waited a few and then opened the cover and again the display refused to come on. It doesn't happen every time, but it is a pain because I leave stuff open that I want to return to by just opening the cover and I cant and I lose everything.

    I was going to take it back this weekend and ask for an exchange. or they need to provide an updated GPU driver if this one isn't going to work.

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  3. Anonymous
    2015-11-24T07:03:29+00:00

    Thanks, Gordon, looks like this is working for me. Do you get a pop up message at the lower right corner 'Display drive stop working but recovered'? I got mind quite frequent especially using Edge to surf the web.

    Yes. Also getting edge crashes. Given  how many complaints there are and how much telemetry there is, I can only assume this is at he top of their list. If there is something higher, I am glad I don't know about it.

    The nov update fixed a bug in the microcode of the CPU. The fact that they are finding bugs down there means there is a lot of work that has to go into each bug fix. I would be pleasantly surprised with a fix sooner rather than later, but I am not counting on it. 😕

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  4. Anonymous
    2015-11-24T06:03:01+00:00

    Thanks, Gordon, looks like this is working for me. Do you get a pop up message at the lower right corner 'Display drive stop working but recovered'? I got mind quite frequent especially using Edge to surf the web.

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