Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-18T00:31:54+00:00

    Power plan is balanced, set to all defaults right after the TH2 update this weekend. 

    I undocked my SP4 and took it to a meeting but didn't have to use it. When I got home woke it briefly (~1 minute) and then closed the keyboard to have dinner. When opened the keyboard, the lights on the kbd came on, but the screen wouldn't wake. I tried clicking the pen eraser, but the screen didn't wake. I tried a ctrl-alt-del and got a charm sound, but no screen. Clicking the power button turned the keyboard backlight on and of but the screen wouldn't revive. After 10 minutes I power-volume reset the machine and restarted after dismissing the bios screen.

    When I got back to the desktop, I had 70% battery. This was (roughly) 3-3.5 hours from when I undocked it. 

    Sleepstudy showed 11% battery discharge per hour in the two sessions, with the first being dominated by a USB controller (~70%), with HD520, CPU/CO, and Marvell all clocking in at around 20%. The second session was dominated by the WP Sync Client (I don't have a WP phone, fwiw) at 67% with BI and HD520 each clocking in at 20%. 

    Note that, to my memory, my SP4 has never woken up by just opening the keyboard, I've always had to click a key or the track pad, or press the power button. 

    Certainly this can't be the intent of connected sleep. Any suggestion on how to mitigate this carnage?

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  2. Anonymous
    2015-11-17T17:18:49+00:00

    Having the same issue, downloading the driver listed above does nothing.

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  3. Anonymous
    2015-11-17T14:21:59+00:00

    I concur - downloading the drivers is a placebo. The video driver version (4308) in the download referenced above is the same as on a fully-patched SP4 from windows update.

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  4. Anonymous
    2015-11-17T13:26:17+00:00

    These are the same 11/02/2015 drivers (SurfacePro4_Win10_151102_0.msi) that everyone already has and they don't fix the *VIDEO_TDR_TIMEOUT_DETECTED (117)*issue upon waking up from sleep.

    Microsoft tech support is clueless and just gives out standard scripted answers. This is a driver timeout issue upon waking up from "sleep" and needs to be fixed by the Microsoft Surface Team.

    In the meantime, you can go to Control Panel -> Hardware and Sound -> Power Options -> System Settings and set everything to Hibernate (or Shut down) as shown below:

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