Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-02-18T19:43:53+00:00

    Hello DjeTe

    Thanks for reaching out to us.

    Restart Surface.

    Manually ensure that all updates have installed, and have done so successfully.

    Do you have better results from shut down vs sleep/hibernate?

    Best regards

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  2. Anonymous
    2016-02-18T19:34:25+00:00

    not waking from sleep AFTER the 2/17/16 update.....requires 30 sec hold down of power and power plus vol up to start

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  3. Anonymous
    2016-02-18T19:21:25+00:00

    That is interesting. Often I either sleep or turn off my Surface Pro 4 and it will go black or turn off ... then if I check it a minute afterwards, it has woken up, trying to find me (recognition) or it is restarting. I think this is different bug from the waking one, but might be related somehow to your experience. Several times I have turned it off only to find it had turned itself on.

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  4. Anonymous
    2016-02-18T18:52:43+00:00

    Went to open my computer this morning and found that it had shut off with a completely drained battery. Looking at the reliability report, it seems that after shutting the keyboard cover and putting the surface in my bag last night, rather than going to sleep, the surface instead went into overdrive, running down the battery in 45 minutes and completely shutting off. I guess that's one way to fix the sleep issue...

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