Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2016-02-16T12:36:24+00:00

    No, it isn't the equivalent of ctrl-alt-del at all. It is more like a battery out reset on an older computer. The way these forums work is that the original poster can mark something as an answer, which Pennydid. So my reply answered HER question.

    Yes, there are other issues caused by the buggy Intel Video driver. Some people have relief by running Windows Update, others are going to the Intel site and force installing the generic drivers.

    Bottom line, different solutions are helping different people.

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  2. Anonymous
    2016-02-16T11:15:30+00:00

    Hi Barb:

    This answer is just the equivalent of Ctrl+Alt-Del in Windows Desktop....

    It does not resolve anything, it just restart the machine. And in some occasions might lead to filesystem corruption.

    But for some reason this answer is on top.....

    The best solution so far, is to update the intel drivers as proposed inside the thread, but that answer remains hidden in the thread...

    It would be really kind if you can update your answer and add the real solution, you could just copy paste...

    This will fore sure help more people, knowing how to a)restart b)update the buggy driver

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  3. Anonymous
    2016-02-16T10:15:22+00:00

    i have owned my surface pro 4 for about 3 weeks now, after deciding to switch from apple to Microsoft my experience has so far been nothing but horrendous. i have encountered various serious technical problems while using my surface pro 4, the main ones being. 

    • Google chrome constantly keeps crashing, have tried everything from un installing to reinstalling chrome but nothing seems to work
    • Sometimes when i put my surface to sleep the cpu fan speed increases, starts heating up and then drains the battery. Whats the point of having a sleep mode if it dose not even work properly.
    • If my surface goes to sleep and i wake it, the screen sometimes just goes black, the mouse icon appears but nothing happens, You manually have to force restart the surface in order to get it working again. this problem is really annoying as i have lost multiple word documents due to having to force restart because i can not save.
    • surface sometimes freezes when browsing the start menu, also have to force restart in order to get it working.

       I feel kind of ripped off because as i have purchased a half finished product and have no idea how the surface was even allowed to be released in this state. i have tried to look for solutions online but no one seems to know what the **** is going on. Also these problems seem to be widespread, i have posted in these Microsoft forums before but no one seemed to help.

    i am starting to quickly loose faith in Microsoft and their online community and if the issues are not resolved by the weekend, i will be demanding a full refund and telling all my friends and family to stay clear of any Microsoft surface products. Also please do not tell me to "update my surface" because it is currently up to date.

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  4. Anonymous
    2016-02-16T09:42:42+00:00

    @bmoxley: I don't experience the issues you've described.

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