Surface Pro 4 - Screen won't wake from sleep

Anonymous

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

0 comments

2,411 additional answers

Anonymous

2016-02-03T01:04:12+00:00

Yes exact same problem
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-02T23:53:49+00:00

One tip of the day for those who may not be aware, it's my favorite one to tell SP4 and SP3 users about -

Fn+Del increases display brightness, and Fn+Backspace decreases display brightness.

You just made me happy! I've been wondering why the keyboard doesn't have this obvious function, as I reach for it often. And now I have it. : )) Thanks!!
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-02T21:35:37+00:00

Ok, I see that the graphics driver was put back by the firmware update so I need to manually reinstall. Makes me feel better as I did think that new driver fixed the sleep issue.

That's interesting. The firmware upgrade from a few days ago did not touch my manual install of the Intel x.4352 Dec 2015 driver, it remained installed/active. My SP4 continues to wake from sleep perfectly probably 95% of the time, the other 5% it is a bit sluggish and/or I have to tap the power button once or twice extra, and occasionally the Windows Hello camera red light comes on doesn't seem to want to go off without some gyrations. But mine's a million times better than it was in December. And in reference to some other posts, my battery life hasn't changed since the firmware update, it continues to be pretty solid. I manually dial down the display brightness as much as possible, though, which I'm sure helps.

One tip of the day for those who may not be aware, it's my favorite one to tell SP4 and SP3 users about -

Fn+Del increases display brightness, and Fn+Backspace decreases display brightness.

You could do it one-handed with the SP3 keyboard when the Fn key was on the right side, now it requires two hands with the SP4 keyboard. Sorry about the off-topic digression...
Was this answer helpful?

0 comments No comments
Anonymous

2016-02-02T21:29:34+00:00

I strongly recommend you download the latest display driver from Intel.com and install it. It fixes many problems and has eliminated the sleep mode blackscreen problem for me. Installation is a little complicated. Follow the instructions found on page 42 of THISthread.
Was this answer helpful?

0 comments No comments