Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

Was this answer helpful?

10 people found this answer helpful.
0 comments

2,411 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-01-29T13:00:38+00:00

    ...still the same problem after the january firmware update.

    The only information how to solve this problem is how to reboot the surface.

    This is not enough for such expensive device

    greetings, Andreas

    "Same problem"...is it on battery that you experience this? So far, plugged in, using the docking station, sleep seems to be working fine, and it is waking up.  This is better than having to use hibernate!  I haven't tried battery (tablet) yet.  But if it doesn't wake, may need to continue using hibernate on battery.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-01-29T07:43:38+00:00

    ...still the same problem after the january firmware update.

    The only information how to solve this problem is how to reboot the surface.

    This is not enough for such expensive device

    greetings, Andreas

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-01-29T02:34:09+00:00

    Sorry to see your very own red sea, stlg. I had also completely forgotten about this report but was reminded of it somewhere recently. It seems to provide a nice way to summarize Event Log's System entries.

    Sadly, running this report quickly allowed me to realize that all of my Windows 10 machines are drowning around a score of 2-3 at best, with regular drops to the minimum. Woot!? :/

    Pro Tip: You can achieve a perfect score of 10 if you leave a machine completely turned off for two weeks straight. The score seems to gravitate towards the high marks automatically (as you can probably tell) and you can then enjoy watching it dunk down again within hours. Fun times.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-01-29T02:24:28+00:00

    Same here, Turbodogx. Just a tip: make sure it's unplugged from the wall when you're turning it off. Normal Sleep (as in not Connected Standby, on other machines) will almost always ask for PIN based on the power state in which the PC was when you put it to sleep, not when you woke it up. In other words:

    1. plugged-in -> Sleep -> unplug -> wake -> no PIN
    2. on battery -> Sleep -> plug in -> wake -> asks for PIN/password (even if plugged-in then)

    (That is if you have the policy set up differently for each power state like I do.)

    Also note that when the device is in Connected Standby, which is now the only available state except for Hibernate and Off, it will BY DESIGN turn the screen on for about five seconds when you plug in or unplug the power adapter. This is supposedly to show you the charging icon in the taskbar and to eliminate the need for an extra charging diode on the device. Go figure.

    Tip: to understand the available power states, type "powercfg /a" into your command prompt.

    I suspect our Surface Pro 4 never actually sleeps very well, if at all. You know, this is a very hard computer science problem. Today, for example, mine never properly slept, it heated up in my bag (even after the update), and then - as I woke it up - I had one "Video Driver Failed & Recovered" error or whatever it says. The battery was exhausted quickly, seeing as the CPU and fans were working all day in the bag. Thankfully, no blue screens so far. What a great advancement!

    Sleep seems very unreliable regardless of the way I switch the machine off. I have a Type Cover too. Starting to think maybe the accelerometer in the Cover (detecting its alignment / relative position with the SP4 body) wakes the device up when it's moved at all, or something even more sinister perhaps. "Fortunately", Connected Standby greatly reduces the number of devices for which you can disable "Allow this device to wake the computer" in Device Manager to only the cable-attached peripherals.

    I disabled Wi-Fi connection for both battery and plugged-in (in Settings->System->Power) so as not to irritate more devices during wake than need to be. I was hoping the update would help more but it seems that it just shuffled the cards on the type of errors we're dealt every day.

    I am still very sad :/

    Was this answer helpful?

    0 comments