Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2016-01-20T14:43:59+00:00

    Hi. Thanks so much. I missed the critical part of selecting the inf file. It updated ok. Hopefully no more sleep/wake problems.

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  2. Anonymous
    2016-01-20T14:26:48+00:00

    I tried to manually update the graphic display driver but got a message saying it was at the best driver level already. I just noticed you have a different driver than I do. I have the Intel HD Graphics 520 ands you have the Iris 540.

    If you're getting this message, you aren't following the steps correctly to install the driver.  The driver package is for the 500 series, including 520 & 540.  I have the 520, it works great.  After you unzip the Intel driver, perform these steps:

    In Device Manager, Display Adapters:

    • Right-click Intel HD Graphics
    • Click Properties
    • Click Driver tab
    • Click Update driver
    • Click Browse my computer for driver software
    • Click Let me pick from a list of device drivers on my computer
    • Click Have disk
    • Click Browse
    • Browse to where you unzipped the driver, to the Graphics subfolder.  You should see a file called igdlh64 there.  Select it.
    • Click Open
    • Click OK
    • You should see Intel HD Graphics 520 (or whatever version you have) in the list.
    • Click Next - it will install.

    When done, go back and check driver properties, you should see v20.19.15.4352.

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  3. Anonymous
    2016-01-20T13:55:06+00:00

    I tried to manually update the graphic display driver but got a message saying it was at the best driver level already. I just noticed you have a different driver than I do. I have the Intel HD Graphics 520 ands you have the Iris 540.

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  4. Anonymous
    2016-01-20T13:16:51+00:00

    INDEED. And yes, NOT fixed with the November update.

    I have also crashes when reproducing flash videos: Some times just a screen flicker and a notification: The video driver has recovered succesfully (or something like that), but most of the times the Surface just freezes, and you need to hard-power down mantaining the power button pressed.

    So PLEASE Microsoft guys, fix the video driver issues! This is just one machine to test, just one SO to test. Not really a bunch of possible scenarios here.

    I had some faith when buying this product. 2K euros spent thinking this was the Macbook from Microsoft: A reliable machine that simply works. Well, definitely it is not the case.

    Bring back the faith on you guys, please.

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