Surface Pro 4 - Screen won't wake from sleep

Anonymous
2015-10-27T05:32:42+00:00

I received my Surface Pro 4 today and it worked fine. I put it on "sleep" for awhile, came back and turned it on. Once again it worked fine. I made an error and instead of putting it on "sleep" I  hit the power button to turn it off when I finished. Now it won't come on at all. The screen stays dark. If I push the power button I can see lights under the keyboard keys, then if I hit the power switch again they go off. But nothing happens to the screen no matter what I do. Has anyone else suffered from this?

Surface | Surface Pro | Display and screen

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Anonymous
2016-08-19T19:27:34+00:00

It works fine for me after the Anniversary Update to Windows 10 Pro (Version 1607). It no longer goes into a coma.

I just traveled all week. Put my Surface Pro 4 (SP4) to sleep 10 to 20 times each day, and currently my task manager shows the up time to be 7:21:35:21 - 7 days! It is actually working the way I expected it to when I bought it!

It was such a relief to not be scared to put it to sleep during meeting breaks to save battery when working with my Pen and OneNote. For the past 7 months I've had to have it on power when in meetings so that it wouldn't go into a coma. That was always so embarrassing.

You can update to the latest version of Windows 10 by opening Settings > Update & security > Windows Update, and selecting Check for updates.

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  1. Anonymous
    2015-11-14T17:53:57+00:00

    Same issue, same specs. SP4 will not EVER wake up from sleep. Very, very frustrating.

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  2. Anonymous
    2015-11-14T10:19:37+00:00

    I'm having the exact same issue as well.  SP4/i5/256/8mb RAM.  Extremely frustrating.

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  3. Anonymous
    2015-11-14T06:19:21+00:00

    Having the exact same issue. I have a feeling skylake was not ready for prime time as this still feels like a driver issue. All these little bugs add up to an unpleasant/inconsistent experience.

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  4. Anonymous
    2015-11-13T21:06:58+00:00

    I own a SP4 256GB 8GB and am having the exact same problem described by cannedpeaches.  I do not have Facebook Metro app installed.

    It is incredibly frustrating losing data that you didn't save prior to putting the computer to sleep.  I have to save everything before I shut the typeface just in case it decides not to wake up.

    Microsoft recommended me to manual restart (screen lock for 30 seconds) followed by pressing the screen lock and volume up for 10 seconds.  I still have the problem after completing this troubleshooting.

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