Surface Book 2 Screen Flashes Black when inking in UWP Apps

Anonymous
2019-06-24T16:55:30+00:00

Hey all,

Recently (post 1903 update), my Surface Book 2 screen started flashing black every time I touch my Surface Pen to the screen to ink something. It works just fine if I'm using the Pen as a cursor (IE moving/closing windows, etc all work just fine) and if I'm using the pen to ink in a Win32 app. What I've tested in so far:

  • OneNote UWP -- flashes when inking
  • MS Whiteboard -- flashes when inking
  • MS Sticky Notes -- flashes when inking
  • OneNote 2016 -- works just fine

I've run the Surface Diagnostic Toolkit, re-installed the Intel UHD drivers, installed the latest Surface Firmware, and run Windows Update, all to no avail. I'm running W10 1903 Build 18362.175 on a 13in Surface Book 2 i7-8650U.

Has anyone run into this issue before, or have any thoughts on what I should try next? I haven't tried a different pen since I only have the one, but that was my next thought.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-07-14T06:24:12+00:00

    I actually stopped inking on the surface book 2 for now and switched to an I pad pro for inking and taking notes. But I still use surface book 2 as a laptop and that is not a problem. The inking issue I believe still has not stopped but I will try to ink on it again and let you know if the problem subsided or still exists. 

    Yeah, this is really exhausting to deal with. I've spend hours googling and trying all the recommendations to make it work, but my Surface book2 still has this problem.

    In my care, it only happens when I am have a secondary display attached and try to do inking.

    It doesn't matter if its a UWP app or a regular .exe such as power point, anything that has inking compatibility will cause the screen to blink and the computer to lock up for a few seconds.

    The whole point of me a buying a surface was to use the pen while projecting and giving presentations, Microsoft you gotta fix this. I recently did a fresh windows install from a usb stick using the Microsoft iso download tool so I'm stuck on Windows 10 2004.

    Please don't tell me to add users to the group policy because that doesn't work.

    Perhaps it has to do with the way windows is handling secondary displays attached through USB-C adapters?  and thus there is another area which permissions need to be updated?

    Microsoft with your Sh#$, I'm so tired of malfunctioning Surface products, I bought this SB2 because you wouldn't replace the display on my SP4.

    From what I have experienced over the past few years, the Surface brand is just an overpriced line of garbage.

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  2. Anonymous
    2020-05-19T20:11:41+00:00

    I fixed this in my environment.  Traced it back to a MSFT security baseline GPO

    Computer | Windows Settings | Security Settings | Local Policies | User Rights Assignment |  Increase Scheduling Properties.

    Thanks dervturbo for the fix!

    I'll make it clear what we needed to do to fix it

    1. Run gpedit.msc
      1. In an enterprise environment, get your Group Policy admins to make the change for you
      2. On Windows 10 "Home" edition, gpedit is not available by default
    2. Navigate to:

    Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment : "Increase Scheduling priority" 3. Ensure both "Administrators" and "Windows Manager\Windows Manager Group" are in the list. (If they're not, add them. You can copy/paste without the quotes) 4. Reboot

    This brings Windows back to its intended defaults (which changed somewhere along the way). Tell your IT admins to reference the highlighted yellow box on this article:

    https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/increase-scheduling-priority#security-considerations

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  3. Anonymous
    2019-09-04T18:46:25+00:00

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  4. Anonymous
    2019-08-30T18:15:49+00:00

    The solution for me was also a rollback on Intel HD Graphics Driver for Windows 10 (64-bit) 25.20.100.6576

    This version, maybe in combination with win10 1903, still has some issues.

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  5. Anonymous
    2019-08-30T05:27:39+00:00

    I had similar display issues on my dell latitude 7390 2 in 1, rolling back to the intel 620 2018 drivers resolved the issue.

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