surface pro 4 screen has a pink tint or color changes when scrolling

Anonymous
2015-10-27T04:28:16+00:00

Hello all,

Does anyone have a solution to why when I scroll my screen goes from white to  pink, I can't stop noticing it.  I was watching you tube and when I scrolled down to read comments I could clearly see the pink fading in and out.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-11-05T04:36:03+00:00

The 11/2 update fixed the tint and flickering issue for me.. glad I gave it another chance buying the SP4 and installing the update.  The funny thing is when I did the update once the display driver still showed the old version and of course the tint issue remained. But doing the update again fixed it.

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Anonymous
2015-11-03T01:49:41+00:00

Microsoft just released a firmware update that has fixed the problem for me. See:

https://www.microsoft.com/surface/en-us/support/install-update-activate/surface-pro-4-update-history?os=windows-10

No more screen flickering or tint changing. The update should be titled System Firmware Update -11/2/2015.

MODERATOR EDIT (11/3/2015): I marked this as the answer - thanks for the confirmation Jacob!  For those of you receiving "display adapter...stopped responding" errors on Surface Pro 4 please share here, a thread specific to that error...

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  1. Anonymous
    2015-10-27T21:32:04+00:00

    Yup. Just noticed this today. Netflix, Edge, and Movies & TV will all give the screen a yellow-greenish cast while playing video. Windows Media Player or any oldschool Win32 app works just fine.

    Also, poking and prodding at it, like scrolling up and down to move the videos just off the screen to force the colors to change back and forth will cause the screen to start flickering to black, and will eventually crash the GPU drivers. Most of the time, it'll recover itself, though I did have it blue screen with a "kernel security check failure" error.

    I read up on it, and came across a site that claimed disabling HyperV will work as a temporary workaround for the screen flicker, and, yeah, it has done that much. Though the green hue change is still there, and now it'll occasionally overtake the sound device, refusing to release it, killing all sound throughout the system.

    Hopefully MS gets it fixed soon. I love my new SP4. When it works, it works great. But this video bug is putting a damper on my enthusiasm.

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  2. Anonymous
    2015-10-27T21:31:47+00:00

    On a related but different note:

    Did anyone notice how anything that uses MMC has crooked fonts.. i.e., Device Manager.

    Did I make a mistake by pre-ordering Surrface Pro 4? :(

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  3. Anonymous
    2015-10-27T20:25:40+00:00

    Downloaded chrome and the problem went away. Guess i'll just stay away from edge for awhile.

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