Surface Pro 3 - completely dead

Anonymous
2017-12-08T22:23:24+00:00

My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2018-10-29T17:03:10+00:00

    To be fair, I have been using mine for more like 4 years.  My wife has a SP1 that is still going strong after nearly 6 and at work we use SP3/4 across the business.  My work one in particular gets a thrashing.  Docked and undocked at work and home throughout the week, used while travelling and so on.  So far it is holding up well, as are those of colleagues, so I am content to buy again, even if it was not in the planning.  

    The more complex the technology the more wrong it goes at times and we all complain, but if you compare what we do with tablet-like computers compared to what we all did with desktops it isn't surprising they get in a mess at times.  If we powered off and back on every time we dock, undock, sleep etc then perhaps we could complain more quickly when things break but we don't do that.  We pick them up, metaphorically throw them in our bags and perhaps push the technology too far.  Who knows.  But overall I am pleased with the product and am just a bit upset that mine didn't last as long as I would have hoped.  At least all my data was retrieved!

    Perhaps I'll change my mind if the same thing happens 2 years I...

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  2. Anonymous
    2018-12-11T21:13:28+00:00

    Well... THANK YOU...... mine has been sitting dead in my drawer for 6 months. Tried this and it worked first try!!! Microsoft wanted $599 to fix this but all my files would be gone! Well atleast i can transfer all my files into my macbook now ;)

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  3. Anonymous
    2018-12-12T06:21:15+00:00

    Well... THANK YOU...... mine has been sitting dead in my drawer for 6 months. Tried this and it worked first try!!! Microsoft wanted $599 to fix this but all my files would be gone! Well atleast i can transfer all my files into my macbook now ;) 

    What i did was to do the 'power and volume trick' while pulling the unit inwards at 45 degrees angle... with type cover intact.  I guess that was what other users meant by 'bending'.  However it worked for me. My SP3 is working fine now and I'm so relieved! Do try that. It is such a waste to keep your surface in the drawer.

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  4. Anonymous
    2018-12-13T23:31:01+00:00

    All i did was push the screen in hard on the upper left corner by the power button and i pressed the power button. Reason i had it sitting in the drawer is because when it died back in june, i tried every method possible and it would not turn on. I needed a computer especially one with a lot of important files trapped inside. So i had no choice but to buy a new computer(MACBOOK PRO). And i will never ever be another Microsoft computer. They didnt stand by this issue that a lot of people had to deal with. A computer that cost me $1300 or whatever it was should not only last 2 years lol. THEN they want 600 for a replacement, F outta here with that.

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  5. Anonymous
    2018-12-27T17:06:07+00:00

    Bend in top like mentioned below...

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