Surface Pro 3 - completely dead

Anonymous
2017-12-08T22:23:24+00:00

My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2018-08-11T16:58:18+00:00

    Is this a hardware failure? Like a bad contact in the switch? 

    Anybody knows?

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  2. Anonymous
    2018-08-29T14:15:38+00:00

    I finally got the bl00dy thing going!

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

    Microsoft, you are a disgrace, you wanted nearly £500 for a replacement, I'll never buy a Microsoft product again, you are no better than a snake oil salesman. Your silence on this issue is shameful.

    Thanks!! This actually worked, after having tried almost everything else. And agree, it is almost unbelievable that bending a machine which is supposed to be a quality product, is actually part of getting it to work.

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  3. Anonymous
    2018-09-13T14:27:30+00:00

    I finally got the bl00dy thing going!

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

    Microsoft, you are a disgrace, you wanted nearly £500 for a replacement, I'll never buy a Microsoft product again, you are no better than a snake oil salesman. Your silence on this issue is shameful.

    THIS WORKED FOR ME!!! My 2 yr old Surface Pro 3 would not start today. Never happened before. After trying everything, and being totally frustrated and ready to toss the thing out the window, I read this advice about 'slightly bending' it and it worked! Bent the upper left corner down while pushing the start button. It took 10-15 tries. Ridiculous that Microsoft, among the richest companies in the world, make such crap. 

    ME TOO 

    You are great

    And Microsoft a sh.

    They asked me 690€ to send the Pro 3 4 years old to Germany and change by a pro 4

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  4. Anonymous
    2018-09-14T14:30:00+00:00

    This seems to be a major issue. yet Microsoft cannot be bothered to fix the problem. I suppose greed wins and in-built obsolescence is a money stream for them.

    Exact same situation for me.  I had mine for 2 years and 1 week.  Tried everything.   Very disappointing.   Good thing we have the Microsoft virtual assistant to solve our problem.   With an obviously common problem you almost think they built a 2 year bug into the system to try and sell more units when they die.  Time for Apple? https://lagaiphone.se/shop/windows-mjukvarufel/

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

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  5. Anonymous
    2018-10-14T22:47:40+00:00

    I finally got the bl00dy thing going!

    Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

    Microsoft, you are a disgrace, you wanted nearly £500 for a replacement, I'll never buy a Microsoft product again, you are no better than a snake oil salesman. Your silence on this issue is shameful.

    microsoft bend gate worked for me backing up all my shiz not not trusting this thing again

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