Surface Pro 3 - completely dead

Anonymous
2017-12-08T22:23:24+00:00

My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2018-06-22T13:46:58+00:00

    Thankyou! Bending outward from the left-hand side worked for me!

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  2. Anonymous
    2018-06-22T13:45:41+00:00

    Bless you BosquesEC1 and all you others that recommended the "bendy" solution.

    I bent the upper left-hand corner of my Surface outward, while pressing the power button.

    And it worked!!!

    I've now disabled Sleep completely.

    I'm so glad I found this post as my device is three years old and I was about to just pack it in.

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  3. Anonymous
    2018-04-28T12:55:40+00:00

    This worked for me.  Hold it on either side, put your thumbs in the middle and push in as if you are trying to bend in from the middle while holding the power button.  Fifth try and it worked!  Thank you so much!

    Glad to hear that worked for you, just make sure you set to 'never sleep' in settings. It seems a ridiculous fix to try, but it seems to work. I dread to think how many unsuspecting customers have ended up paying £500 for a replacement that they did not need. I'll never buy a Surface again, it's shameful that Microsoft do not address this issue.

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  4. Anonymous
    2018-04-28T11:51:24+00:00

    This worked for me.  Hold it on either side, put your thumbs in the middle and push in as if you are trying to bend in from the middle while holding the power button.  Fifth try and it worked!  Thank you so much!

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  5. Anonymous
    2018-04-24T01:48:11+00:00

    My suggestion is to take it to different microsoft stores in your area, hopefully they have a technician that knows how to fix it. Mine is definitely dead after a automatic firmware update, which is Microsoft fault. Ask them to contact US California Stanford shopping center store if available.

    um no, I will not be taking it in to be repaired. I refuse to pay to fix a design flaw. I will continue to "bend" the corner and push the power button for the unit to power up until that no longer works. I will not be purchasing another Surface. I have another laptop and only use the surface for leisure anyway. I purchased the warranty but this did not happen to me until after the warranty expired.  Good luck to you.

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